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  • 1.  Set on queue/Off Queue Status from a desk phone.

    Posted 12-19-2022 08:35
    No replies, thread closed.
    Good morning, all, 
    I have a question regarding desk phones that are provisioned with Genesys,  is there the ability to set the on/off queue status from the desk phone itself? Phones we are using are the Poly VVX 250 and Poly VVX 350. Any help with this would be helpful. Thank you!
    #Telephony

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    Andrew Saltonstall
    Pensacola Christian College, Inc.
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  • 2.  RE: Set on queue/Off Queue Status from a desk phone.
    Best Answer

    Posted 12-19-2022 15:36
    No replies, thread closed.
    If you want a single-button function, you would need to have a number that routes to a flow and a data action(s) to check the user status and toggle the status.  Login/logout is more difficult, but if the user is logged into that phone, changing status is possible.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Set on queue/Off Queue Status from a desk phone.

    Posted 12-20-2022 08:14
    Edited by Andrew Saltonstall 12-20-2022 08:26
    No replies, thread closed.
    Thank you for the response. Is there any sample flows I can refer to for this?

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    Andrew Saltonstall
    Pensacola Christian College, Inc.
    ------------------------------

    Original Message


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