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How to set timezone UTC+7 in call flow and show on script

from format : MM/DD/YY HH:MM:SS  to format : DD/MM/YY HH:MM:SS (UTC+7)

Can you show the expression of adding 7 hours to the StartDateTimeUtc?

How to set timezone UTC+7 in call flow and show on script

from format : MM/DD/YY HH:MM:SS  to format : DD/MM/YY HH:MM:SS (UTC+7)

How to set timezone UTC+7 in call flow and show on script

from format : MM/DD/YY HH:MM:SS  to format : DD/MM/YY HH:MM:SS (UTC+7)

It would be very good to have a method toLocaleString with a function in Architect available, but today I see only a build value manually with your example.

The problem is situation then the change time zone changes the date of the date time variable.

Att,

How to set timezone UTC+7 in call flow and show on script

from format : MM/DD/YY HH:MM:SS  to format : DD/MM/YY HH:MM:SS (UTC+7)

To get local time with Daylight Savings time changes you can use a Data Action to get /api/v2/timezones?pageSize=500

This contains the offset for each timezone.

You can then add the offset duration to the UTC time variable in Architect.

It would be very good to have a method toLocaleString with a function in Architect available, but today I see only a build value manually with your example.

The problem is situation then the change time zone changes the date of the date time variable.

Att,

How to set timezone UTC+7 in call flow and show on script

from format : MM/DD/YY HH:MM:SS  to format : DD/MM/YY HH:MM:SS (UTC+7)

It would be very good to have a method toLocaleString with a function in Architect available, but today I see only a build value manually with your example.

The problem is situation then the change time zone changes the date of the date time variable.

Att,

------------------------------
Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/

Original Message:
Sent: 01-07-2024 10:28
From: Nuttapong Limadisai
Subject: Set timezone UTC+7 in call flow and show on script

How to set timezone UTC+7 in call flow and show on script

from format : MM/DD/YY HH:MM:SS  to format : DD/MM/YY HH:MM:SS (UTC+7)

#ArchitectureandDesign
#Implementation
#Routing(ACD/IVR)

------------------------------
Nuttapong Limadisai
G-Able Public Company Limited
------------------------------

To get local time with Daylight Savings time changes you can use a Data Action to get /api/v2/timezones?pageSize=500

This contains the offset for each timezone.

You can then add the offset duration to the UTC time variable in Architect.

EDIT: Sorry for duplicate, it got stuck when posting and didn't show at first on reload

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB

Original Message:
Sent: 01-08-2024 09:01
From: Breno Canyggia Ferreira Marreco
Subject: Set timezone UTC+7 in call flow and show on script

It would be very good to have a method toLocaleString with a function in Architect available, but today I see only a build value manually with your example.

The problem is situation then the change time zone changes the date of the date time variable.

Att,

------------------------------
Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/

Original Message:
Sent: 01-07-2024 10:28
From: Nuttapong Limadisai
Subject: Set timezone UTC+7 in call flow and show on script

How to set timezone UTC+7 in call flow and show on script

from format : MM/DD/YY HH:MM:SS  to format : DD/MM/YY HH:MM:SS (UTC+7)

#ArchitectureandDesign
#Implementation
#Routing(ACD/IVR)

------------------------------
Nuttapong Limadisai
G-Able Public Company Limited
------------------------------

How to set timezone UTC+7 in call flow and show on script

from format : MM/DD/YY HH:MM:SS  to format : DD/MM/YY HH:MM:SS (UTC+7)

How to set timezone UTC+7 in call flow and show on script

from format : MM/DD/YY HH:MM:SS  to format : DD/MM/YY HH:MM:SS (UTC+7)

Hi, 

Just happened I implemented a call flow recently for UTC+8, share with you here my architect's call flow that verifies the date.

In the Update Data object, I have created 4 variables

1. Task.ConvertedDate (Type: DateTime) - to convert the date into YYYYMMDD that I want because the caller input from another system which only has ddmmyy
2. Task.UTC8 (Type: DateTime) - get UTC+8
3. Task.UTC8_OnlyDate (Type: DateTime) - Convert UTC +8 to the format YYYYMMDD, without the time
4. Task.duration (Type: Duration) - get the day difference in between the inputted date and UTC +8

Here are the expressions of ConvertedDate:

•  MakeDateTime(2000 + ToInt(Right(Flow.newddmmyy,2)), ToInt(Substring(Flow.newddmmyy,2,2)), ToInt(Substring(Flow.newddmmyy,0,2)), 0, 0, 0)

Expressions of UTC8 :

• AddHours(GetCurrentDateTimeUtc(),8)

Expressions of UTC8_OnlyDate :

• MakeDateTime(Year(Task.UTC8), Month(Task.UTC8), Day(Task.UTC8), 0, 0, 0)

Expressions of duration :

• DateTimeDiff(Task.ConvertedDate,Task.UTC8_OnlyDate)

Hope this is helpful for you.

Regards

------------------------------
Johnson Lu
MFE International Pte Ltd.

Original Message:
Sent: 01-07-2024 10:28
From: Nuttapong Limadisai
Subject: Set timezone UTC+7 in call flow and show on script

How to set timezone UTC+7 in call flow and show on script

from format : MM/DD/YY HH:MM:SS  to format : DD/MM/YY HH:MM:SS (UTC+7)

#ArchitectureandDesign
#Implementation
#Routing(ACD/IVR)

------------------------------
Nuttapong Limadisai
G-Able Public Company Limited
------------------------------

@Johnson Lu

Where did you create flow.ddmmyy? Can you show it to me?

and you can show type statement in UTC8_OnlyDate?
------------------------------
Nuttapong Limadisai
G-Able Public Company Limited

Original Message:
Sent: 01-10-2024 03:39
From: Johnson Lu
Subject: Set timezone UTC+7 in call flow and show on script

Hi, 

Just happened I implemented a call flow recently for UTC+8, share with you here my architect's call flow that verifies the date.

In the Update Data object, I have created 4 variables

1. Task.ConvertedDate (Type: DateTime) - to convert the date into YYYYMMDD that I want because the caller input from another system which only has ddmmyy
2. Task.UTC8 (Type: DateTime) - get UTC+8
3. Task.UTC8_OnlyDate (Type: DateTime) - Convert UTC +8 to the format YYYYMMDD, without the time
4. Task.duration (Type: Duration) - get the day difference in between the inputted date and UTC +8

Here are the expressions of ConvertedDate:

•  MakeDateTime(2000 + ToInt(Right(Flow.newddmmyy,2)), ToInt(Substring(Flow.newddmmyy,2,2)), ToInt(Substring(Flow.newddmmyy,0,2)), 0, 0, 0)

Expressions of UTC8 :

• AddHours(GetCurrentDateTimeUtc(),8)

Expressions of UTC8_OnlyDate :

• MakeDateTime(Year(Task.UTC8), Month(Task.UTC8), Day(Task.UTC8), 0, 0, 0)

Expressions of duration :

• DateTimeDiff(Task.ConvertedDate,Task.UTC8_OnlyDate)

Hope this is helpful for you.

Regards

------------------------------
Johnson Lu
MFE International Pte Ltd.

Original Message:
Sent: 01-07-2024 10:28
From: Nuttapong Limadisai
Subject: Set timezone UTC+7 in call flow and show on script

How to set timezone UTC+7 in call flow and show on script

from format : MM/DD/YY HH:MM:SS  to format : DD/MM/YY HH:MM:SS (UTC+7)

#ArchitectureandDesign
#Implementation
#Routing(ACD/IVR)

------------------------------
Nuttapong Limadisai
G-Able Public Company Limited
------------------------------

If all you want is to add 7 hours to the datetime to have utc+7, you can just adjust the expression you already have.

So something like

Append(ToString(Day(Flow.StartDateTimeUtc)),"/",ToString(Month(Flow.StartDateTimeUtc)),"/",ToString(Year(Flow.StartDateTimeUtc))," ", ToString(Hour(Flow.StartDateTimeUtc) + 7),":",ToString(Minute(Flow.StartDateTimeUtc)),":",ToString(Second(Flow.StartDateTimeUtc)))

Just be mindful that Scripter might recognize this as a datetime and try to reformat it, in which case you would need to do the in scripter date time formatting.

@Johnson Lu

Where did you create flow.ddmmyy? Can you show it to me?

and you can show type statement in UTC8_OnlyDate?
------------------------------
Nuttapong Limadisai
G-Able Public Company Limited

Original Message:
Sent: 01-10-2024 03:39
From: Johnson Lu
Subject: Set timezone UTC+7 in call flow and show on script

Hi, 

Just happened I implemented a call flow recently for UTC+8, share with you here my architect's call flow that verifies the date.

In the Update Data object, I have created 4 variables

1. Task.ConvertedDate (Type: DateTime) - to convert the date into YYYYMMDD that I want because the caller input from another system which only has ddmmyy
2. Task.UTC8 (Type: DateTime) - get UTC+8
3. Task.UTC8_OnlyDate (Type: DateTime) - Convert UTC +8 to the format YYYYMMDD, without the time
4. Task.duration (Type: Duration) - get the day difference in between the inputted date and UTC +8

Here are the expressions of ConvertedDate:

•  MakeDateTime(2000 + ToInt(Right(Flow.newddmmyy,2)), ToInt(Substring(Flow.newddmmyy,2,2)), ToInt(Substring(Flow.newddmmyy,0,2)), 0, 0, 0)

Expressions of UTC8 :

• AddHours(GetCurrentDateTimeUtc(),8)

Expressions of UTC8_OnlyDate :

• MakeDateTime(Year(Task.UTC8), Month(Task.UTC8), Day(Task.UTC8), 0, 0, 0)

Expressions of duration :

• DateTimeDiff(Task.ConvertedDate,Task.UTC8_OnlyDate)

Hope this is helpful for you.

Regards

------------------------------
Johnson Lu
MFE International Pte Ltd.

Original Message:
Sent: 01-07-2024 10:28
From: Nuttapong Limadisai
Subject: Set timezone UTC+7 in call flow and show on script

How to set timezone UTC+7 in call flow and show on script

from format : MM/DD/YY HH:MM:SS  to format : DD/MM/YY HH:MM:SS (UTC+7)

#ArchitectureandDesign
#Implementation
#Routing(ACD/IVR)

------------------------------
Nuttapong Limadisai
G-Able Public Company Limited
------------------------------

@Johnson Lu

Where did you create flow.ddmmyy? Can you show it to me?

and you can show type statement in UTC8_OnlyDate?
------------------------------
Nuttapong Limadisai
G-Able Public Company Limited

Original Message:
Sent: 01-10-2024 03:39
From: Johnson Lu
Subject: Set timezone UTC+7 in call flow and show on script

Hi, 

Just happened I implemented a call flow recently for UTC+8, share with you here my architect's call flow that verifies the date.

In the Update Data object, I have created 4 variables

1. Task.ConvertedDate (Type: DateTime) - to convert the date into YYYYMMDD that I want because the caller input from another system which only has ddmmyy
2. Task.UTC8 (Type: DateTime) - get UTC+8
3. Task.UTC8_OnlyDate (Type: DateTime) - Convert UTC +8 to the format YYYYMMDD, without the time
4. Task.duration (Type: Duration) - get the day difference in between the inputted date and UTC +8

Here are the expressions of ConvertedDate:

•  MakeDateTime(2000 + ToInt(Right(Flow.newddmmyy,2)), ToInt(Substring(Flow.newddmmyy,2,2)), ToInt(Substring(Flow.newddmmyy,0,2)), 0, 0, 0)

Expressions of UTC8 :

• AddHours(GetCurrentDateTimeUtc(),8)

Expressions of UTC8_OnlyDate :

• MakeDateTime(Year(Task.UTC8), Month(Task.UTC8), Day(Task.UTC8), 0, 0, 0)

Expressions of duration :

• DateTimeDiff(Task.ConvertedDate,Task.UTC8_OnlyDate)

Hope this is helpful for you.

Regards

------------------------------
Johnson Lu
MFE International Pte Ltd.

Original Message:
Sent: 01-07-2024 10:28
From: Nuttapong Limadisai
Subject: Set timezone UTC+7 in call flow and show on script

How to set timezone UTC+7 in call flow and show on script

from format : MM/DD/YY HH:MM:SS  to format : DD/MM/YY HH:MM:SS (UTC+7)

#ArchitectureandDesign
#Implementation
#Routing(ACD/IVR)

------------------------------
Nuttapong Limadisai
G-Able Public Company Limited
------------------------------

Hi,

I collected ddmmyy from the customer.

Regards

@Johnson Lu

Where did you create flow.ddmmyy? Can you show it to me?

and you can show type statement in UTC8_OnlyDate?
------------------------------
Nuttapong Limadisai
G-Able Public Company Limited

Original Message:
Sent: 01-10-2024 03:39
From: Johnson Lu
Subject: Set timezone UTC+7 in call flow and show on script

Hi, 

Just happened I implemented a call flow recently for UTC+8, share with you here my architect's call flow that verifies the date.

In the Update Data object, I have created 4 variables

1. Task.ConvertedDate (Type: DateTime) - to convert the date into YYYYMMDD that I want because the caller input from another system which only has ddmmyy
2. Task.UTC8 (Type: DateTime) - get UTC+8
3. Task.UTC8_OnlyDate (Type: DateTime) - Convert UTC +8 to the format YYYYMMDD, without the time
4. Task.duration (Type: Duration) - get the day difference in between the inputted date and UTC +8

Here are the expressions of ConvertedDate:

•  MakeDateTime(2000 + ToInt(Right(Flow.newddmmyy,2)), ToInt(Substring(Flow.newddmmyy,2,2)), ToInt(Substring(Flow.newddmmyy,0,2)), 0, 0, 0)

Expressions of UTC8 :

• AddHours(GetCurrentDateTimeUtc(),8)

Expressions of UTC8_OnlyDate :

• MakeDateTime(Year(Task.UTC8), Month(Task.UTC8), Day(Task.UTC8), 0, 0, 0)

Expressions of duration :

• DateTimeDiff(Task.ConvertedDate,Task.UTC8_OnlyDate)

Hope this is helpful for you.

Regards

------------------------------
Johnson Lu
MFE International Pte Ltd.

Original Message:
Sent: 01-07-2024 10:28
From: Nuttapong Limadisai
Subject: Set timezone UTC+7 in call flow and show on script

How to set timezone UTC+7 in call flow and show on script

from format : MM/DD/YY HH:MM:SS  to format : DD/MM/YY HH:MM:SS (UTC+7)

#ArchitectureandDesign
#Implementation
#Routing(ACD/IVR)

------------------------------
Nuttapong Limadisai
G-Able Public Company Limited
------------------------------