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Setting a Group Phone Number

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  • 1.  Setting a Group Phone Number

    Posted 06-26-2018 15:59
    No replies, thread closed.
    Hi- I am trying to see if there is way I can have a group cover for our inbound lines. however, this group works on the power dialer so I'm trying to figure out how that would work. 

    If they are on power dialer and the system is making calls for them, but they get a call from the 'group' line, will the power dialer customer be abandon? will the system know that they are on the phone. 

    how does the group phone differ than just assigning them to the regular inbound queue. Thanks

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    Ly Tran
    Cardinal Health 5, LLC
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