Genesys Cloud - Main

Good Morning,

I'm wondering if there are any controls that allow agents to select when they are ready to go back on queue, rather than automatically putting them back on after entering the ACW code?

We can train around this, but it would be easier if we can control change it at the queue or org level.

Thanks!
#Implementation
#SystemAdministration
#Unsure/Other

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Naila Duffy
AAA Washington
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Try setting the queue after call work settings to Mandatory, Discretionary.

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Vaun McCarthy
NTT New Zealand Limited
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Original Message:
Sent: 08-03-2021 13:45
From: Naila Duffy
Subject: Setting to Enable Agents to manually put themselves back on queue after ACW selected?

Good Morning,

I'm wondering if there are any controls that allow agents to select when they are ready to go back on queue, rather than automatically putting them back on after entering the ACW code?

We can train around this, but it would be easier if we can control change it at the queue or org level.

Thanks!
#Implementation
#SystemAdministration
#Unsure/Other

------------------------------
Naila Duffy
AAA Washington
------------------------------