Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Settings carrying over (and overwriting!) from 1 group to the next when viewing groups

    Posted 09-25-2018 15:04
    Edited by RAMsey Miller 10-03-2018 09:55
      |   view attached
    No replies, thread closed.
    This has been happening for as long as we have been on PureCloud and has caused quite a few headaches, really surprised it hasn't been fixed by now.  If I search and select a group, then search for a different group and select a new group, the phone number from the 1st group shows as the number for the 2nd group.  If I don't realize it and change some other setting and save it messes up the groups claiming a duplicate!  I have to refresh the page every single time I load up a group page.....  Are we the only org experiencing this ?  video example attached

    ------------------------------
    Ramsey
    ------------------------------
     Video


  • 2.  RE: Settings carrying over (and overwriting!) from 1 group to the next when viewing groups

    Posted 09-27-2018 12:51
    No replies, thread closed.
    nobody else experiences this ?

    ------------------------------
    Ramsey
    ------------------------------

    Original Message


  • 3.  RE: Settings carrying over (and overwriting!) from 1 group to the next when viewing groups

    Posted 10-03-2018 09:48
    No replies, thread closed.
    Can someone test this in their org please?  I'd really like to know if this is just us.

    ------------------------------
    Ramsey
    ------------------------------

    Original Message


  • 4.  RE: Settings carrying over (and overwriting!) from 1 group to the next when viewing groups

    Posted 10-03-2018 09:52
    No replies, thread closed.
    @RAMsey Miller I will try to test this in our org today. ​

    ------------------------------
    Angelia Harper
    Avtex
    ------------------------------

    Original Message


  • 5.  RE: Settings carrying over (and overwriting!) from 1 group to the next when viewing groups

    Posted 10-03-2018 10:15
    No replies, thread closed.
    @RAMsey Miller It does behave the same in our org. Number of the first group is staying when changing to a different group by choosing from the search bar. ​

    ------------------------------
    Angelia Harper
    Avtex
    ------------------------------

    Original Message


  • 6.  RE: Settings carrying over (and overwriting!) from 1 group to the next when viewing groups

    Posted 10-03-2018 11:07
    No replies, thread closed.
    Hello

    @Ramsey Miller In our org (.ie) we have the same behaviour.


    ------------------------------
    Iván
    ------------------------------

    Original Message


  • 7.  RE: Settings carrying over (and overwriting!) from 1 group to the next when viewing groups

    Posted 10-03-2018 14:48
    No replies, thread closed.
    Thanks for checking, looks like it's a global problem, I have opened a ticket and referenced this thread.  I will update when/if I get any good update.

    ------------------------------
    Ramsey
    ------------------------------

    Original Message


  • 8.  RE: Settings carrying over (and overwriting!) from 1 group to the next when viewing groups

    Posted 12-11-2018 11:17
    No replies, thread closed.
    Genesys fixed this last night !  Thank you!

    ------------------------------
    Ramsey
    ------------------------------

    Original Message


Related Content