Genesys Cloud - Main

Hello, we are trying to find a way to limit robocalls coming into one of our lines that has hundreds of published marketing numbers.

I have built the silence detection but we are unable to verify it.  We have tried the suggested ways of calling from a VOIP phone with the mic disabled and calling from a desk phone with the mouthpiece covered, with no success. I have turned the times down to 1 and 2 seconds but nothing fails.

Any suggestions of how we can verify this without adding it to a live flow?

Hey Daniel,

That's a good question. Have you reached out to Product Support to take a look at why the system is not detecting silence?