Genesys Cloud - Main

Is there a way to use scripting to have a screen pop up with an intro script for our agents to read when a call comes in or when doing a callback. Meaning something that pops and they see/read, Thank you for calling XYZ, my name X, how may i help you today.

Contact center supervisors want a standard phone script for their agents to read.
#Integrations

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Erik Melzow
Blucora, Inc.
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Yep.
https://help.mypurecloud.com/articles/scripting-concepts/
https://help.mypurecloud.com/articles/set-screen-pop-data-action/
https://help.mypurecloud.com/articles/advanced-lesson-create-a-screen-pop-script-and-add-it-to-a-call-flow/  (note this example is a little more complicated than you need)

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Melissa Bailey
Genesys - Employees
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Original Message:
Sent: 02-27-2019 16:20
From: Erik Melzow
Subject: Simple screen pop with script for agents to read

Is there a way to use scripting to have a screen pop up with an intro script for our agents to read when a call comes in or when doing a callback. Meaning something that pops and they see/read, Thank you for calling XYZ, my name X, how may i help you today.

Contact center supervisors want a standard phone script for their agents to read.
#Integrations

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Erik Melzow
Blucora, Inc.
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