Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  SIP Phone issues

    Posted 03-10-2017 10:47
    No replies, thread closed.

    Altought  the SIP Phone is well provisioned, it means from the PC phone appears as connected,  when we try to make or answer a call  an AoR error is shown and the call is dropped.

    Furthermore, when we try to restart the phone from PureCloud the phone is shown as no connected and obviously restart fails.

    Any idea to solve this issue?



  • 2.  RE: SIP Phone issues

    Posted 03-13-2017 15:57
    No replies, thread closed.

    Think we have got similar issue and the only way for us to solve it is to close the softphone, start it again and provision once more. 



  • 3.  RE: SIP Phone issues

    Posted 03-13-2017 16:14
    No replies, thread closed.

    Thank you, I have already done but the problem still present.

    It seems is something common with all configured SoftPhones, like Phone Trunk or Base Phone configuration.



Related Content