Genesys Cloud - Main

Hi,

Now we have the number of projects that we need to create the SIP trunk to the existing telephone system. Most systems are based on Avaya Aura CM (on-premises). 

All the customers have very "high security requirements" for this trunk:

Maybe someone has experience with such trunks?

The main requirement is to use only TLS connection, but not only:

• Using the mutual TLS (mTLS) handshake
• Using the customer-supplied certificates from both sides
• Option to create IPVPN directly to the cloud (Genesys Cloud Edges)

Did someone create such trunks and can explain if it is possible, and what pitfalls

Hello Yvgeni,

If you haven't read up on using TLS as the trunk transport protocol with Genesys Cloud, I would highly recommend taking a look at this article:

https://help.mypurecloud.com/articles/tls-trunk-transport-protocol-specification/

Hopefully others in the Community can share their past experiences.

Hi,

Now we have the number of projects that we need to create the SIP trunk to the existing telephone system. Most systems are based on Avaya Aura CM (on-premises). 

All the customers have very "high security requirements" for this trunk:

Maybe someone has experience with such trunks?

The main requirement is to use only TLS connection, but not only:

• Using the mutual TLS (mTLS) handshake
• Using the customer-supplied certificates from both sides
• Option to create IPVPN directly to the cloud (Genesys Cloud Edges)

Did someone create such trunks and can explain if it is possible, and what pitfalls

Jason,

Thanks a lot.

I'd seen this link before, but I didn't read it carefully 😒

The only thing that isn't covered is IPVPN.

Hello Yvgeni,

If you haven't read up on using TLS as the trunk transport protocol with Genesys Cloud, I would highly recommend taking a look at this article:

https://help.mypurecloud.com/articles/tls-trunk-transport-protocol-specification/

Hopefully others in the Community can share their past experiences.

Hi,

Now we have the number of projects that we need to create the SIP trunk to the existing telephone system. Most systems are based on Avaya Aura CM (on-premises). 

All the customers have very "high security requirements" for this trunk:

Maybe someone has experience with such trunks?

The main requirement is to use only TLS connection, but not only:

• Using the mutual TLS (mTLS) handshake
• Using the customer-supplied certificates from both sides
• Option to create IPVPN directly to the cloud (Genesys Cloud Edges)

Did someone create such trunks and can explain if it is possible, and what pitfalls