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  • 1.  SIT uncallable records



  • 2.  RE: SIT uncallable records

    Posted 01-24-2025 08:07
    No replies, thread closed.

    Hello John, 

    This is an interesting behavior, I believe this is expected behavior but I am not an expert in SIT tones and there could be a solution I am not aware of from the community. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: SIT uncallable records
    Best Answer

    Posted 01-24-2025 14:44
    No replies, thread closed.

    I would include a couple custom columns that can be used to track the calls.  On the first call, check for answer, busy, etc and write that information using a wrap-up rule and increment a column for attempts and to reset the contact as callable.  Then use a pre-call rule to check the number of attempts and if 2, then switch the mode to Preview so agent can call it manually.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 4.  RE: SIT uncallable records

    Posted 01-24-2025 19:56
    No replies, thread closed.

    Hi Robert, 

    Thanks for your input, we were able to mark the ININ-OUTBOUND-SIT-UNCALLABLE number as a key word using Wrap up rule. 

    However when i tried the Pre call rule, the SIT-UNCALLABLE numbers are not getting redialed the next time, but the valid number does as preview mode. Can you advise with regards to making SIT UNCALLABLE number as CALLABLE?

    TIA



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    Hariharasudan Ramachandran
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    Original Message


  • 5.  RE: SIT uncallable records

    Posted 01-26-2025 11:56
    No replies, thread closed.

    You are going to have to automate this yourself.  On the Wrap-up rule, set a value in a custom column of your contact list like the number of times you dialed that contact or something like STOP and then in your Pre-call rule, look for that value and change to Preview for that contact. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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