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  • 1.  Skill levels

    Posted 06-08-2022 15:07
    No replies, thread closed.
    Hi All,

    can someone confirm skill level = 0.

    I remember doing a PoC on this and the conclusion was skill level 0 is the same as not having a skill, ie interactions will not be delivered to an Agent with skill level 0.

    Recently, however, interactions are delivered to skill 0. Has this always been the case or am I remembering wrong?

    FYI - This is useful as sometimes you want to put an Agent on standby for a skill.

    Regards.

    Francis.
    #ArchitectureandDesign

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    Francis Hoang
    TeleApps Services Pty Ltd
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  • 2.  RE: Skill levels
    Best Answer

    Posted 06-08-2022 15:41
    No replies, thread closed.
    https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=2ae579d4-b76b-46fb-bc0a-50d41721ca66&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer

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    Vaun McCarthy
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    Original Message


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