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  • 1.  Skills are automatically getting removed from few agents config. after some time.

    Posted 07-17-2023 02:58
    No replies, thread closed.

    Hello Team,

    Its been observed many times that,  randomly  few skills are getting automatically removed from some agents profile. those agents are belongs to specific division. I have gone through the audit but didn't notice any such activity from any user. Could someone please guide if anything is causing this.

    Agents have aprox. 200 skills/agent.

    Thanks in advance.


    #Implementation
    #SystemAdministration

    ------------------------------
    Devanand Gawande
    Capgemini Brasil
    ------------------------------


  • 2.  RE: Skills are automatically getting removed from few agents config. after some time.

    Posted 07-17-2023 18:42
    No replies, thread closed.

    Hi Devanand, 

    We don't currently enforce any limits on the number of skills you can assign to a single user but I don't think we've observed more than 50 in practice. I would recommend reporting this issue to Customer Care so that we can determine if this is an upper-bounds issue. Thank you!



    ------------------------------
    Becky Powell
    Director, Product Management
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Skills are automatically getting removed from few agents config. after some time.

    Posted 07-18-2023 03:29
    No replies, thread closed.

    Hello,

    Thanks a lot for your inputs.

    Will open a ticket ASAP.



    ------------------------------
    Devanand Gawande
    Capgemini Brasil
    ------------------------------

    Original Message


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