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  • 1.  SMS Character Limit & What Happens When Exceeded

    Posted 11-18-2025 11:04
    No replies, thread closed.

    Is there a character limit for SMS messages? - Genesys Cloud Resource Center

    Per that KB, I understand what happens when the SMS character count exceed the message limit, but what happens when you exceed the total message limit?

    The KB doesn't exclusively say what could/will happen. Does the message just cut off or something else?


    #DigitalChannels

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    David Quiram
    System Administrator II
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  • 2.  RE: SMS Character Limit & What Happens When Exceeded
    Best Answer

    Posted 11-18-2025 16:20
    No replies, thread closed.

    Hello David,

    If you attempt to send an SMS message that would require 11 or more messages to send, the system will prevent the message from being sent. If you attempt to exceed this limit, you'll receive the following error: "OUTBOUND-MAX-MESSAGE-LENGTH-EXCEEDED".



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    Jason Kleitz
    Online Community Manager/Moderator
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