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  • 1.  SMS routing delegation third-party SMS service

    Posted 02-11-2021 03:02
    No replies, thread closed.
    Hello,
    We want to integrate a new SMS management tool with Genesys Cloud. We want this tool to create the interaction and delegate to purecloud the routing.
    Is it possible to do it ?
    which modality and API to use?

    Thanks
    #Routing(ACD/IVR)

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    Ragheb Gmira
    Almavia
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  • 2.  RE: SMS routing delegation third-party SMS service

    Posted 07-28-2022 13:49
    No replies, thread closed.
    Did you ever find a solution for this?

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    Brenda Wynne
    Alcon Vision LLC
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