Hi Everyone,

In one implementation, the business needs to sound notification when there is >=1 call in the queue for all supervisors the queue.

I try to use "Alerts Rules", but I need sound notification together pop-up.

The supervisors need sound notification for alerts because during work will use email, sheets, other systems, CRM... and Genesys Cloud page is running in backend or minimized.

Does Anyone have some solutions or tips?

Att,

Hi Everyone,

In one implementation, the business needs to sound notification when there is >=1 call in the queue for all supervisors the queue.

I try to use "Alerts Rules", but I need sound notification together pop-up.

The supervisors need sound notification for alerts because during work will use email, sheets, other systems, CRM... and Genesys Cloud page is running in backend or minimized.

Does Anyone have some solutions or tips?

Att,

As Jason said, there is not a function to have a sound on alarms yet.  What you can do is notify by SMS or Email and let your phone or Email audibly alert you.  

Going out on a limb here:

You could send an alert to an email address that routes to a queue that could then audibly alert you when it arrives.  Same for SMS, but that would be a lot of setup if you are looking at multiple users. 

Hi Everyone,

In one implementation, the business needs to sound notification when there is >=1 call in the queue for all supervisors the queue.

I try to use "Alerts Rules", but I need sound notification together pop-up.

The supervisors need sound notification for alerts because during work will use email, sheets, other systems, CRM... and Genesys Cloud page is running in backend or minimized.

Does Anyone have some solutions or tips?

Att,