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  • 1.  Specialist certifications - Study on Beyond and/or on the Resource Center?

    Posted 2 days ago

    Hello! I'm currently studying for all the specialist certifications.


    For those who have already earned some of them, do you think studying only in Beyond is enough to pass the exam, or should I also study in the Resource Center?


    #Certification

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    Camila Meneghini
    Analista de Implantação Pleno
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  • 2.  RE: Specialist certifications - Study on Beyond and/or on the Resource Center?

    Posted 2 days ago
    Edited by Luiz Rosa 2 days ago

    Hi @Camila Meneghini

    Beyond is a great starting point, but I recommend also reviewing the official documentation. Beyond covers the concepts well, while the Resource Center helps reinforce configuration details and real-world scenarios that often appear in the exam. Also, practicing in the platform helps a lot to better understand how the features work in real scenarios.



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    Luiz Rosa
    Full stack developer
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    Original Message


  • 3.  RE: Specialist certifications - Study on Beyond and/or on the Resource Center?

    Posted 2 days ago

    Beyond is good since it gives you a structured path. But I'd also recommend checking the Resource Center for more detailed explanations.

    Another thing that helped me was exploring the features directly in my own org when possible. Testing things in practice makes it much easier to understand and remember for the exam.



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    Thiago Dias
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    Original Message


  • 4.  RE: Specialist certifications - Study on Beyond and/or on the Resource Center?

    Posted 2 days ago

    I agree with Luiz and Thiago; I feel a big difference studying through Beyond, along with the articles from the Resource Center, and challenging myself by putting everything I can into practice on the platform.



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    Letícia Matos
    -
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    Original Message


  • 5.  RE: Specialist certifications - Study on Beyond and/or on the Resource Center?
    Best Answer

    Posted 2 days ago

    Here's my study plan (it worked for me).😁

    Genesys Cloud Certification – 4 Week Structured Study Plan

    This document provides a structured 1-week intensive study plan for each certification:
    • Week 1 – Genesys Cloud Developer (GCD)
    • Week 2 – Outbound Certification
    • Week 3 – Quality Certification
    • Week 4 – Bot Certification

    Week 1 – Genesys Cloud Developer (GCD)

    Official Resources

    Certification Portal: https://beyond.genesys.com/certification/cloud

    Developer Center: https://developer.genesys.cloud

    API Explorer: https://developer.genesys.cloud/devapps/api-explorer

    OAuth Documentation: https://developer.genesys.cloud/authorization/platform-auth

    Resource Center: https://help.mypurecloud.com

    Community: https://community.genesys.com

    7-Day Study Plan

    Day 1 – Blueprint & Architecture

    • Review exam objectives in Beyond

    • Understand Genesys Cloud API structure

    • Study OAuth grant types

    Day 2 – Authentication & Permissions

    • Generate OAuth tokens

    • Test API calls in API Explorer

    • Review permission models

    Day 3 – Core APIs

    • Conversations API

    • Users API

    • Routing API

    • Analytics API

    Day 4 – Webhooks & Notifications

    • Study Notifications API

    • Create webhook listeners

    • Understand event-driven architecture

    Day 5 – SDK & Integrations

    • Explore SDK documentation

    • Build sample CRM integration scenario

    Day 6 – Security & Troubleshooting

    • Error handling

    • Rate limits

    • Secure integration practices

    Day 7 – Mock & Scenario Review

    • Build mini integration project

    • Review documentation

    • Community Q&A review

     

    Week 2 – Outbound Certification

    Official Resources

    Certification Portal: https://beyond.genesys.com/certification/cloud

    Outbound Overview: https://help.mypurecloud.com/articles/about-outbound-dialing/

    Create Campaign: https://help.mypurecloud.com/articles/create-outbound-campaign/

    Community: https://community.genesys.com

    7-Day Study Plan

    Day 1 – Dialing Modes & Blueprint

    • Preview, Predictive, Progressive, Power modes

    • Exam objective review

    Day 2 – Campaign Configuration

    • Create campaigns

    • Configure pacing and abandon rate

    Day 3 – Contact Lists & Compliance

    • Contact list structure

    • DNC configuration

    Day 4 – Dialer Rules

    • Retry rules

    • Wrap-up codes

    Day 5 – Reporting & KPIs

    • Outbound dashboards

    • Performance metrics

    Day 6 – Edge Cases

    • Time zones

    • Skill-based outbound routing

    Day 7 – Scenario Practice

    • Build 2 full outbound configurations

     

    Week 3 – Quality Certification

    Official Resources

    Quality Overview: https://help.mypurecloud.com/articles/about-quality-management/

    Create Evaluation Form: https://help.mypurecloud.com/articles/create-evaluation-form/

    Community: https://community.genesys.com

    7-Day Study Plan

    Day 1 – QM Architecture

    • Evaluation lifecycle

    • Roles and permissions

    Day 2 – Evaluation Forms

    • Build scoring criteria

    • Critical question logic

    Day 3 – Calibration

    • Calibration sessions

    • Scoring consistency

    Day 4 – Feedback & Coaching

    • Agent feedback workflow

    Day 5 – Reporting

    • Quality dashboards

    • Performance tracking

    Day 6 – Permissions Review

    • Security roles and access

    Day 7 – Scenario Simulation

    • Simulate multiple evaluations

     

    Week 4 – Bot Certification

    Official Resources

    Bot Flows: https://help.mypurecloud.com/articles/work-with-digital-bot-flows/

    Add Intents: https://help.mypurecloud.com/articles/add-intents-to-a-bot/

    NLU Basics: https://help.mypurecloud.com/articles/natural-language-understanding-nlu/

    Certification Portal: https://beyond.genesys.com/certification/cloud

    7-Day Study Plan

    Day 1 – Bot Types & Architecture

    • Digital vs Voice bots

    • Exam objectives review

    Day 2 – Intents & Slots

    • Create intents

    • Configure utterances

    Day 3 – Flow Design

    • Branching logic

    • Fallback handling

    Day 4 – Authentication & Data Actions

    • API integration

    • Customer validation logic

    Day 5 – Escalation to Agent

    • Transfer logic

    • Context passing

    Day 6 – Optimization

    • Confidence thresholds

    • Error tuning

    Day 7 – Full Scenario Build

    • End-to-end chatbot flow

     

    Strategic Recommendation

    This accelerated model works best for professionals with hands-on experience in Genesys Cloud. Focus on real configuration scenarios rather than memorization. Review permissions carefully, as many exam questions test dependency logic and access models.



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    Lilian Lira
    Services and Developer Manager
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    Original Message


  • 6.  RE: Specialist certifications - Study on Beyond and/or on the Resource Center?

    Posted yesterday

    For me, beyond and resource center must be used together to have a clearly undestood of topics. Most of the guides have resource center links that are really useful. 



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    Arthur Pereira Reinoldes
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    Original Message


  • 7.  RE: Specialist certifications - Study on Beyond and/or on the Resource Center?

    Posted 22 hours ago

    The one thing i would add is rather than simply study - use Genesys Cloud itself as a research tool.  Rather than just reading about a topic walkthrough it - familiarise yourself with the product.

    There will always be the odd exam question which is about a specific detail buried away in the revision material, but I found walking throgh the process of creating an outbound campaign - and looking at what was needed at each step was very useful!

    And whilst we all want those shiny achievements (and why not) - putting it into practice is where it rally matters!



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    Richard Robinson
    Senior Technical Account Manager
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    Original Message


  • 8.  RE: Specialist certifications - Study on Beyond and/or on the Resource Center?

    Posted 20 hours ago

    Hi Camila,

    Practice helps a lot. That's basically how I prepared for most of my certifications.

    Beyond is a good foundation and covers the essential concepts, but I'd also recommend spending time practicing directly in the platform whenever possible. Hands-on experience makes it much easier to understand how the features actually behave.

    Another important point is that many exams still include fundamental concepts from the Genesys Cloud Professional Certification, so having a solid understanding of those basics is really helpful when studying for the specialist exams.

    So in my experience, Beyond + hands-on practice in the platform works very well for preparation.



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    Mateus Nunes
    Tech Leader Of CX at Solve4ME
    Brazil
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    Original Message


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