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  • 1.  Spectralink wireless phones

    Posted 11-08-2023 04:44
    No replies, thread closed.

    Hello,

    For our customers, we provided SIP wireless phones from Spectralink SL8440. The only settings that worked was with TLS 1.0. TCP was not possible because NAT far-end.

    It worked until the last Edge version, even if the Edges never pushed phone firmware updates. Now, TLS 1.0 is not accepted, so phones cannot register. A newer firmware should certainly solved the issue.

    I'm trying to work with support, I'm searching a firmware.

    Spectralink has been integrated into Polycom, and then Polycom has been integrated into HP. But I can't find firmware with public availability for SL8440.

    Anyone else has also this problem ? Do you have a firmware more recent than 6.0.0.2193 13-Dec-18 ?

    Best regards,


    #SIP/VolP

    ------------------------------
    Nicolas Ichah
    SABIO FRANCE SAS
    ------------------------------


  • 2.  RE: Spectralink wireless phones

    Posted 11-21-2023 23:00
    No replies, thread closed.

    From what I found here: 84-Series-Datasheet_LTR_final_Aug-22.pdf (spectralink.com), it shows that the 84 series does support 1.2.  I am guessing the latest firmware does that.  You will need a login to Poly to download the firmware.  You can try here: Login (spectralink.com)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Spectralink wireless phones

    Posted 11-22-2023 03:39
    No replies, thread closed.

    Hello Robert,

    I've found a solution I'll detail.

    Starting from release 7, Spectralink phones are compatible with TLS 1.2.

    Why Genesys Cloud never push the firmware for this kind of phones ?

    We bought phones from a reseller without maintenance contract, we did expect Genesys to provide the firmware compatible with the solution.

    Anyway, I've send an email to technicalsupport@spectralink.com , and by luck, they provide the 7.5.1 firmware and also helped us to upgrade the phones. They saved us, a precious help.

    I hope this can help other Genesys partners in the same situation.

    Best regards,



    ------------------------------
    Nicolas Ichah
    SABIO FRANCE SAS
    ------------------------------

    Original Message


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