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  • 1.  Speech Analytics - Topics and Phrases

    Posted 11-10-2022 09:56
    I understand we can import phrases for topics.

    Is there a way to export phrases so we can look through the available lists?
    #Reporting/Analytics
    #Unsure/Other

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    Melissa Callender
    Ontario Teachers' Pension Plan
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  • 2.  RE: Speech Analytics - Topics and Phrases

    GENESYS
    Posted 11-18-2022 09:11
    Hello Melissa,

    Thank you for your question. Currently we do not support exporting phrases for topics. That being said, a lot of our customers are interested in this feature. Can I kindly ask you to vote for this feature here - https://genesyscloud.ideas.aha.io/ideas/STA-I-28

    Once you vote for this idea, you will get a notification when we start working on it, and get an update when the feature is released.

    Thank you.

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    Anik Dey
    Genesys - Employees
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  • 3.  RE: Speech Analytics - Topics and Phrases

    GENESYS
    Posted 11-18-2022 09:30
    I see that you've already voted on this idea. I'll keep you posted on this!

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    Anik Dey
    Genesys - Employees
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