Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Speeding Up Historical Interaction Loads - Any Tips?

    Posted 09-23-2025 06:14
    No replies, thread closed.

    Hi everyone,

    We have consistently noticed a delay when loading historical interactions for quality reviews particularly with longer calls. Is this an expected limitation of the system, or are there any tips or workarounds that could help speed things up?

    This may simply be how the platform operates, but I thought it was worth raising just in case there were any smart solutions.

    Cheers,


    #QualityManagement

    ------------------------------
    Deepa Galaiya
    Product Owner, Customer Interactions
    ------------------------------


  • 2.  RE: Speeding Up Historical Interaction Loads - Any Tips?
    Best Answer

    Posted 09-23-2025 13:17
    No replies, thread closed.

    Hello Deepa,

    How long is this delay? I know that it does take some time to pull the info.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: Speeding Up Historical Interaction Loads - Any Tips?

    Posted 09-23-2025 16:35
    No replies, thread closed.

    Hi Jason,

    We have had reports where longer calls can take a couple of minutes to load. Shorter calls are also not instant. Not sure it there is any best practice process to speed things up but thought I would pose the question

    Cheers



    ------------------------------
    Deepa Galaiya
    Product Owner, Customer Interactions
    ------------------------------

    Original Message


Related Content