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  • 1.  SSO Support for Windows Integrated Authentication

    Posted 08-29-2018 10:48
    No replies, thread closed.
    The user logon experience we have now is that users have to re-enter their Windows account credentials when signing onto PureCloud via SSO.  We would prefer to avoid that. 

    I'd be curious to know if there is a way to solve this problem with the current version of PureCloud but I've already created the following product idea posting with more detail in case there is not an existing solution and others have the same issue:

    https://purecloud.ideas.aha.io/ideas/CLPLA-I-577

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    Jason Rogers
    Ontario Teacher's Pension Plan
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  • 2.  RE: SSO Support for Windows Integrated Authentication

    Posted 09-04-2018 11:23
    No replies, thread closed.
    Hi,

    May I know if you are using web browser or PureCloud Desktop app to log in? Normally, it logs you out and will require password if you are using the web browser. Have you already raise this concern to our Customer Care team for further investigation?


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    Jo Malabag
    Global Digital Team, Customer Success
    Genesys - Employees
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  • 3.  RE: SSO Support for Windows Integrated Authentication

    Posted 09-05-2018 09:30
    No replies, thread closed.
    We would prefer to use the browser but we are using the Desktop app because we require the screen recording feature.

    We have not gone live yet so we have raised the issue with our enablement team but not with Customer Care.  I also created the product suggestion referenced in the original posting which includes more technical details.

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    Jason Rogers
    Ontario Teacher's Pension Plan
    ------------------------------

    Original Message


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