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Starting an workflow after successful or unsuccessful calling a contact list entry in a campaign via agent

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  • 1.  Starting an workflow after successful or unsuccessful calling a contact list entry in a campaign via agent

    Posted 04-04-2025 02:34
    No replies, thread closed.

    Dear community,

    our customer wants to start workflow after a contact of a contact list was called (successfully and unsuccessfully). Which possibilities we have to start this workflow after an call attempt by an agent in a voicemail campaign?
    I thought we maybe have the possibility to start an trigger based on a contact list change, but i didn't managed to find a topic for that (https://developer.genesys.cloud/notificationsalerts/notifications/available-topics)

    Maybe there is another way with checking call results in a special queue via a trigger. Can anybody pointe me an possible way how to achieve the start of the workflow after the entry in the contact list was tried to call via agent for successful and unsuccessful call?

    Kind regards
    Jan


    #API/Integrations
    #Outbound

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    Jan Reichelt
    Senior Consultant Customer Interaction Management
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  • 2.  RE: Starting an workflow after successful or unsuccessful calling a contact list entry in a campaign via agent
    Best Answer

    Posted 04-04-2025 06:07
    No replies, thread closed.

    Hi Jan, 

    Would Example of an unanswered outbound call trigger work for you?  If not hopefully someone else in the community will have a way around this



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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