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  • 1.  status Alerting in an agent in Queue Activity view

    Posted 08-29-2024 06:47
    No replies, thread closed.

    Hi

    In the Queue Activity view when a call is coming in to an agent until the agent picks up the call, we don't see it with the Alerting status on the agent before the agent picks up the call. Could it be set so that when a call comes in, the view shows which agent the call is in Alerting status on?

    Thank you very much


    #Reporting/Analytics

    ------------------------------
    Ana Martin
    Sabio Ibérica, S.A.
    ------------------------------


  • 2.  RE: status Alerting in an agent in Queue Activity view
    Best Answer

    Posted 08-29-2024 08:11
    No replies, thread closed.

    Hey Ana,

    There is no way to set this in the Queue Activity view currently, but I see you have added an idea to the ideas portal for this.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: status Alerting in an agent in Queue Activity view

    Posted 08-29-2024 08:49
    No replies, thread closed.

    thank you very much

    regards



    ------------------------------
    Ana Martin
    Sabio Ibérica, S.A.
    ------------------------------

    Original Message


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