A few users have asked about this.  We do not see the menu it speaks of with an option to suggest an article based on a message typed.

We looked at voice, sms, and emails and couldn't find where this is.  I do not see anything about in the resource center.

Can anyone explain how tis works or point me to a guide or video about it?

Hi Daniel,

I also can not find a resource center article that relates to this, I will keep investigating, but in the mean time maybe someone else in the community has more info.

A few users have asked about this.  We do not see the menu it speaks of with an option to suggest an article based on a message typed.

We looked at voice, sms, and emails and couldn't find where this is.  I do not see anything about in the resource center.

Can anyone explain how tis works or point me to a guide or video about it?

Hi Daniel,

Its a bit of a strange one, as I cant find any related info to this.  I also couldn't force the same message to display for me when testing.

Can you confirm if you are using agent assist or copilot?

Hi Daniel,

I also can not find a resource center article that relates to this, I will keep investigating, but in the mean time maybe someone else in the community has more info.

A few users have asked about this.  We do not see the menu it speaks of with an option to suggest an article based on a message typed.

We looked at voice, sms, and emails and couldn't find where this is.  I do not see anything about in the resource center.

Can anyone explain how tis works or point me to a guide or video about it?

We are using Agent Assist without AI.

Daniel Cross

Contact Center Software Application Administrator

daniel.cross@brighthorizons.com

Bright Horizons Children's Centers LLC., 2 Wells Ave. Newton, MA 02459 USA
Bright Horizons Family Solutions Limited (Co. No. 2328679), r/o Pioneer House, 7 Rushmills, Northampton, NN4 7YB UK

This e-mail and any attachments to it are intended only for the addressee and may contain information which is confidential and/or legally privileged.
If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying is strictly prohibited.
If you have received this e-mail in error, please contact the sender immediately and delete the material from any computer and any printout thereof.
Bright Horizons cannot guarantee that this e-mail communication is secure or free of error.
No liability is accepted for any viruses or for any corruption, amendment to or deletion of or from this e-mail.

Hi Daniel,

Its a bit of a strange one, as I cant find any related info to this.  I also couldn't force the same message to display for me when testing.

Can you confirm if you are using agent assist or copilot?

Hi Daniel,

I also can not find a resource center article that relates to this, I will keep investigating, but in the mean time maybe someone else in the community has more info.

A few users have asked about this.  We do not see the menu it speaks of with an option to suggest an article based on a message typed.

We looked at voice, sms, and emails and couldn't find where this is.  I do not see anything about in the resource center.

Can anyone explain how tis works or point me to a guide or video about it?

Hello Daniel,

From what I recall I asked about this at one point during the betas and got the answer that the feature wasn't implemented yet.

Agent Assist is being replaced by Co-Pilot and is planned to be removed for AI token users in end of April so doubt there will be any new features for Agent Asssit.

We are using Agent Assist without AI.

Daniel Cross

Contact Center Software Application Administrator

daniel.cross@brighthorizons.com

Bright Horizons Children's Centers LLC., 2 Wells Ave. Newton, MA 02459 USA
Bright Horizons Family Solutions Limited (Co. No. 2328679), r/o Pioneer House, 7 Rushmills, Northampton, NN4 7YB UK

This e-mail and any attachments to it are intended only for the addressee and may contain information which is confidential and/or legally privileged.
If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying is strictly prohibited.
If you have received this e-mail in error, please contact the sender immediately and delete the material from any computer and any printout thereof.
Bright Horizons cannot guarantee that this e-mail communication is secure or free of error.
No liability is accepted for any viruses or for any corruption, amendment to or deletion of or from this e-mail.

Hi Daniel,

Its a bit of a strange one, as I cant find any related info to this.  I also couldn't force the same message to display for me when testing.

Can you confirm if you are using agent assist or copilot?

Hi Daniel,

I also can not find a resource center article that relates to this, I will keep investigating, but in the mean time maybe someone else in the community has more info.

A few users have asked about this.  We do not see the menu it speaks of with an option to suggest an article based on a message typed.

We looked at voice, sms, and emails and couldn't find where this is.  I do not see anything about in the resource center.

Can anyone explain how tis works or point me to a guide or video about it?