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  • 1.  Summary for Queues Activity

    Posted 10-16-2018 16:11
    No replies, thread closed.
    Is there a way to have a summary section for the Queues Activity page? Similar to what is on the Queues Performance would be nice? I like to know total calls waiting, call backs and live calls total, and interactions.

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    Patrick Orsborn
    Blucora, Inc.
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  • 2.  RE: Summary for Queues Activity

    Posted 10-17-2018 02:54
    No replies, thread closed.
    Hi Patrick,

    There isn't a way to do that just now. You could look at some of the tools on the AppFoundry (https://appfoundry.genesys.com/) to check what they have there.

    You could also raise this idea here: PureCloud Ideas Lab

    Good place to let Genesys know of what improvements would be nice in their product and others can vote on them to get them noticed.



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    Craig Stevenson
    QPC UK
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  • 3.  RE: Summary for Queues Activity
    Best Answer

    Posted 10-17-2018 09:14
    No replies, thread closed.
    We are currently working on a set of enhancements for the Queue Activity Summary view, which includes a summary row for filtered queue lists, similar to Queue Performance Summary.

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    Maisey Harris
    Team Lead, Sr. Software Engineer
    Genesys
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  • 4.  RE: Summary for Queues Activity

    Posted 10-18-2018 08:39
    No replies, thread closed.
    Thanks Maisey! Do you know approximately when that update will be delivered?

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    Patrick Orsborn
    Blucora, Inc.
    ------------------------------

    Original Message


  • 5.  RE: Summary for Queues Activity

    Posted 10-18-2018 09:26
    No replies, thread closed.
    We are doing our best to get it out as quickly as possible; I don't have a good estimate for you yet but, I can tell you that it should come by early next year.

    ------------------------------
    Maisey Harris
    Team Lead, Sr. Software Engineer
    Genesys
    ------------------------------

    Original Message


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