Workforce Engagement Management

 View Only

Sign Up

  • 1.  #WEMay | Supervisor CoPilot Demo on New Q&A Show Episode!

    Posted 05-01-2025 14:31
    Edited by Tracy Vickers 05-09-2025 05:20

    Welcome to this new episode of the Genesys Cloud Q&A Show where we sit down with Workforce Engagement Management (WEM) experts, @Natalia Abad and @Mark Fagus, who show a demo of "Supervisor CoPilot" and share some roadmap information regarding the product.

    Next, they tackle some community questions that were collected in the Genesys Community about the new features of Supervisor CoPilot.

    We also get to hear a sneak peek of what to expect from WEMAY, which runs all month long through May 2025.

    Video Resources Links: 

    Genesys Community Questions: https://community.genesys.com/discussion/qa-show-supervisor-copilot-submit-your-questions#bmae6e508e-38fc-4b9d-be56-019645e19a2a

     Genesys Supervisor CoPilot Overview: https://www.genesys.com/definitions/what-is-supervisor-copilot

     Genesys Workforce Engagement Management (WEM) Community: https://community.genesys.com/communities/workforce-optimization?CommunityKey=f6e20f73-2c94-4b44-be95-118216aafb4f

    Video Chapters: 

    0:00 - 2:57: Intro

    2:58 - 7:14: Demo of Supervisor CoPilot

    7:15 - 14:08: Orhun's Questions

    14:09 - 21:09: Melissa's Questions

    21:10 - 31:26: Robert's Questions

    31:27 - 34:33: WEMAY Events

    34:34 - 35:20: Outro

    Thanks for watching and we hope you enjoy the episode! 

    P.s. Have more questions about this feature? Drop a thread below.


    #CommunityVideos(TAM,QA,etc.)


    ------------------------------
    Nicole Milliken
    Senior Online Community Video Specialist
    ------------------------------



  • 2.  RE: #WEMay | Supervisor CoPilot Demo on New Q&A Show Episode!

    Posted 05-06-2025 10:00

    Great video, love the features. 



    ------------------------------
    Robert Gacula, Manager, Workforce Management Team
    American Specialty Health
    RobertG@ASHN.com CA, San Diego.
    ------------------------------

    Original Message


  • 3.  RE: #WEMay | Supervisor CoPilot Demo on New Q&A Show Episode!

    Posted 05-07-2025 06:01

    Thanks for the feedback, Robert - much appreciated



    ------------------------------
    Tracy
    Genesys
    ------------------------------

    Original Message


Related Content