Genesys Cloud CX

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  • 1.  Support of pdf attachments in web messenger

    Posted 10-02-2022 13:44
    Hi all,
    does anyone know if there is a plan to make available the attachment of pdf files during a web messenger chat?
    Thanks in advance for your advice.
    #DigitalChannels
    #Roadmap/NewFeatures

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    Giuliano Ferri
    Indra Italia spa
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  • 2.  RE: Support of pdf attachments in web messenger

    Posted 10-03-2022 04:43
    Hi Giulano,
    As far as  Iknow, there is an idea about it, you can check status here: https://genesyscloud.ideas.aha.io/ideas/DIG-I-153

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    Gerardo Rodríguez
    Evolutio Cloud Enabler, S.A.
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  • 3.  RE: Support of pdf attachments in web messenger

    Posted 10-03-2022 09:41
    Yes, Gerardo, thanks. I've already seen and voted that idea. The feature is accepted but it is not under development, by now. I was adding the question here because of that...

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    Giuliano Ferri
    Indra Italia spa
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  • 4.  RE: Support of pdf attachments in web messenger

    Posted 10-03-2022 08:34
    Hi Giuliano,

    Enable the attachment option in configure messenger to allow the attachments.

    https://help.mypurecloud.com/articles/configure-messenger/


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    Fnu Ganesh
    M&T Bank
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  • 5.  RE: Support of pdf attachments in web messenger

    Posted 10-03-2022 09:47
    Hello,
    the problem is that the only format allowed, by now, is image (gif, jpeg, png) and, video (as an URL link). But the customer is asking for pdf...

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    Giuliano Ferri
    Indra Italia spa
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  • 6.  RE: Support of pdf attachments in web messenger

    GENESYS
    Posted 10-05-2022 13:17
    Hi Giuliano - we don't have a good estimated delivery date yet, as we haven't started the work. It is among the upcoming efforts for us.
    Probably better to follow-up in the Idea's comments directly in this case.

    Thanks!
    Angelo

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    Angelo Cicchitto
    Genesys - Employees
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