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  • 1.  Supported Content Profiles not retrieved in 'getWebdeploymentsDeploymentConfigurations'

    Posted 08-29-2025 12:14
    Edited by Michael Korkaris 08-29-2025 12:16

    I am using the Genesys javascript SDK to retrieve a web messenger deployment and the assigned configuration. In the response object I do not retrieve the supported content profiles, meaning I do not retrieve the allowed file types. I always get a the default list with images. Attaching a screenshot from the response object. Whatever I assign as Supported content profile to the Deployment and even if I redeploy the deployment, I always get the same response. 

    There is an available API for supported content but I assume that's for an active interaction. That is not my case though. I want the supported content for a specific deployment and I can't seem to find a related API call for that. 

     


    #PlatformAPI

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    Michael Korkaris

    Auvious
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  • 2.  RE: Supported Content Profiles not retrieved in 'getWebdeploymentsDeploymentConfigurations'

    Posted 09-02-2025 10:57

    Hello,

    You get the supported content profile when you get all deployments ( getWebdeploymentsDeployments(opts) ) or a specific deployment ( .getWebdeploymentsDeployment(deploymentId, opts) )



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    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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  • 3.  RE: Supported Content Profiles not retrieved in 'getWebdeploymentsDeploymentConfigurations'

    Posted 09-05-2025 10:59

    Hello,
    It seems if we add 

    { expand: ["supportedContent"] }
    to the opts param of either getWebdeploymentsDeployment or  getWebdeploymentsDeploymentConfigurations, the supported content is populated.
    Thank you for the response. 





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    Michael Korkaris
    Product Manager
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    Original Message


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