We are using this survey api: post_analytics_surveys_aggregates_query
We use this API to pull surveys each day. However, we discovered we were missing 1,400 surveys over a 30 day period. One of our analysts dug into the issue and found that some surveys are getting stuck between the in progress and completed statuses. In Genesys, it says the survey is completed, but it will not pull through the API as a completed survey.
If we use the same API, but input the conversation IDs associated with missing surveys, we do get results back. I am confused as to why the API will not pull these missing surveys unless we input the exact conversation ID. Some surveys are pulled out, and others need this extra input.
Has anyone else had this issue?
#PlatformAPI------------------------------
John Gilligan
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