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  • 1.  Survey response details.

    Posted 11-19-2024 14:49
    No replies, thread closed.

    I have been trying to figure out how to get survey response data from voice and web surveys in order to put them into a dashboard and reports about customer feedback. The info I am trying to get would be each customer's individual answers to survey questions, but I have not been able to figure out how to find or pull out this data from Genesys. Where do I find this data and how can i export it?


    #API/Integrations
    #QualityManagement
    #Reporting/Analytics

    ------------------------------
    Brandon Doss
    Workforce Management Analyst
    Abeka
    ------------------------------


  • 2.  RE: Survey response details.
    Best Answer

    Posted 11-20-2024 08:09
    No replies, thread closed.

    Hello Brandon and welcome to the Genesys Community, 

    It sounds like you are looking for the Survey Detail Performance view. To get there you would go Performance > Workspace > Employee Engagement > Survey Performance.

    If you are looking for a survey for a specific conversation then I would also take a look at /api/v2/quality/conversations/{conversationId}/surveys. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: Survey response details.

    Posted 11-20-2024 11:37
    No replies, thread closed.

    Hello Cameron!

    Thank you sooo much for the information! That API gave me the exact information I was looking for.



    ------------------------------
    Brandon Doss
    Workforce Management Analyst
    Abeka
    ------------------------------

    Original Message


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