Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  System Away Status Definition

    Posted 07-09-2019 14:32
    No replies, thread closed.
    Hi All,

    A little late in asking this question, but we noticed the newer  status "System Away" recently and cannot find a definition.

    #Unsure/Other

    ------------------------------
    Rory Smith
    Newegg Inc.
    ------------------------------


  • 2.  RE: System Away Status Definition
    Best Answer

    Posted 07-09-2019 15:29
    No replies, thread closed.
    Hi Rory,
    You're probably having trouble finding a definition because I was a little late adding it to the Resource Center. Here's the definition:
    System Away: The time spent during the specified period in the Away status when PureCloud automatically sets the user's status to Away due to inactivity. Note: If users manually set their status to Away, then this view displays that time in the Away column. 

    Basically, it is the time that the system (PureCloud) sets the user's status to Away. From what I understand, this happens when you use the Desktop app and your computer screen locks or changes to a screensaver. 

    The definition should be visible on the Resource Center tomorrow on the Agents Status Summary view and Agents Status Summary Detail view articles. 

    Sorry for the delay and confusion!

    ------------------------------
    Jordan Robinson-Rucker
    PureCloud Technical Writer
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: System Away Status Definition

    Posted 07-09-2019 16:39
    No replies, thread closed.
    Thank you so much that is exactly what i needed!

    ------------------------------
    Rory Smith
    Newegg Inc.
    ------------------------------

    Original Message


Related Content