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  • 1.  System Updates Question Voice Platform

    Posted 06-18-2020 13:23
    No replies, thread closed.
    Question on updates and Sites -

    Customer has 10 sites, the edges are associated with the PureCloud Voice-AWS site that we can not modify.

    Our question here is do we only need to modify the default site for the Automatic Updates because all sites are using the PureCloud Voice-AWS site - which encompasses the 4 edges.

    In our thought process we don't see how changing the different sites for the Automatic updates times will help with what the customer is trying to accomplish.

    Can anyone confirm that the edges will NEVER be updating at the same time.

    Since they have 10 sites does one site take precedence over the other sites when it comes to updates/upgrades times?

    For instance, if I change 4 of the 10 sites to update at 7 pm but leave the others at 2-5 am, will one cause the Edges to go ahead an update at 2-5 am? 
     
    @Marlene Mojica-Jensen
    ​
    #SystemAdministration

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    Angelia Harper
    Avtex Solutions, LLC
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  • 2.  RE: System Updates Question Voice Platform

    Posted 06-18-2020 16:51
    No replies, thread closed.
    Edges update based on the schedule of the site that they are assigned to. Not sites that reference the edges in the PCV site

    Last time I asked, Development assured me that only one edge updates at a time.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 3.  RE: System Updates Question Voice Platform

    Posted 06-22-2020 13:45
    No replies, thread closed.
    Hi George, I am still very confused on this. The site the Edges are assigned to are the PCV site, and the other configured sites are just referencing the PCV site, so that means that the other configured sites update schedules are not looked at, right? But we can't configure an update time on the PCV site. 

    @Marlene Mojica-Jensen​

    ------------------------------
    Angelia Harper
    Avtex Solutions, LLC
    ------------------------------

    Original Message


  • 4.  RE: System Updates Question Voice Platform

    Posted 06-22-2020 17:39
    No replies, thread closed.
    Right. You don't have control over the Edges in PCV, by design. Those edges are not the same as physical/virtual edges used on-premises. The PCV/AWS-based edges run as microservices, in a pool that gets spun up/down as needed for a particular org based on load. So, management of those edges is restricted.

    So, when those edges update it's not exactly the same process as local edges which have to download the new software and install it.

    I'm giving a pretty general description...I haven't dug into exactly how the updates work for the AWS edges, so I can't get in-depth.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


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