Genesys Cloud - Main

Good afternoon Community, 

We want to know if there is a way to load in this device a directory to use during contingencies since the agent will not have access to the telephone directory in purecloud in case of losing internet access.
#Telephony

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Juan Pizarro
Global Networks Solutions S.A.
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No, there is not.

You can vote for idea https://purecloud.ideas.aha.io/ideas/PCTEL-I-110
That would give the ability to add a custom parameter to uplod the directory XML file.

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George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 06-25-2019 18:07
From: Juan Pizarro
Subject: Telephony Directory on Polycom

Good afternoon Community,

We want to know if there is a way to load in this device a directory to use during contingencies since the agent will not have access to the telephone directory in purecloud in case of losing internet access.
#Telephony

------------------------------
Juan Pizarro
Global Networks Solutions S.A.
------------------------------