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  • 1.  Tempo App

    Posted 09-25-2024 15:27
    No replies, thread closed.

    We have a group of users needing to use the Tempo app. The Permissions note they need to have which they do. They receive the error message: This error is the exact permissions they have. It does work for our Admins.


    #Security

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    Kara VanderBeek
    Athene
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  • 2.  RE: Tempo App
    Best Answer

    Posted 09-26-2024 06:51
    No replies, thread closed.

    Hi Kara,

    If the users have all the relevant permissions(Access Genesys Tempo), can you check if the users are part of WFM Management Unit?  As its a WFM app, this may be causing the issue.
    If they are part of an MU and have the relevant permissions, I would raise a case with customer care to investigate what is causing the issue.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Tempo App

    Posted 10-23-2024 08:14
    Edited by Chris Diaper 10-23-2024 08:14
    No replies, thread closed.

    Hi Kara, did you get any response from Genesys Customer Care regarding this issue?

    We are facing something similar, permissions are already in place. I was previously able to access the Tempo App without being part of a WFM Management Unit but now I receive the same error message that you have posted.

    Thanks for checking.


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    Kind regards,

    Chris Diaper

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    Original Message


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