We are seeing an issue with Terraform export for Genesys Cloud Quality Evaluation Forms. When we export evaluation forms from our DEV environment using the Terraform export function and then import/deploy them into another environment, some configuration values are not included in the exported Terraform code. Because of that, the target environment does not fully match the source environment, and we must manually reconfigure the missing settings after import.
The missing settings are:
Default answer checkbox selections for questions
Allow revisions
Allow disputes
Issue details: We used the Terraform export function for Genesys Cloud Quality Evaluation Forms from our DEV environment. The generated HCL contains the general form structure and question groups, but the settings listed above are not present in the exported code. We tested this with multiple provider versions, including 1.77.4 and 1.84.1, and saw the same behavior in both cases. As a comparison, when we retrieve the same form configuration via API, the missing values are returned correctly, which suggests the issue is specific to the Terraform export/provider behavior rather than the form configuration itself.
What we need help with: Please confirm whether these Quality Evaluation Form properties are currently supported by the Terraform export/provider for Genesys Cloud. If they are supported, please help identify why they are not being exported. If they are not currently supported, please confirm that as a product limitation and advise whether there is a workaround or planned fix.
Following Yellow marked settings are missing when we take export.
#CXasCode------------------------------
Shravan Kumar Rendala
IT
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