Genesys Cloud - Main

Hey All.

Is there a "virtual" way of testing the lines once you have changed something in data tables?  I have changed the order of announcements but can not test it as we are not busy enough for me to sit in the queue.. is there another way of doing it?

Thank you.

Doug.

#ArchitectureandDesign

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Doug Sear
BUTLINS LIMITED
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Hi Doug,

The easiest thing to do is to copy your production flow and set up a testing version of it, then you can test at your leisure by associating the data table to it. When we make changes to production flows, we always work in a test flow first. After we test and confirm the changes are working as intended, we propagate those changes to production on release night.

We don't have a sandbox though, so we just name test flows "XDEV_INSERT_NAME".

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Caleb Smith
Interstate Gas Supply, Inc.
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