Genesys Cloud - Main

Howdy,

Earlier when we were trying to configure the email domain, we start by removing the old email domain and then add the new email domain. However we are getting error "The domain already exists" although the domain is still not available.

Below are the steps done:

1. Admin > Contact Center > Email
2. Add domain
3. Select Custom and enter domain. 
4. Getting error "The domain already exists".

Can anyone point me to the right direction? Many thanks.

#Unsure/Other

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Ahmadluqy
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I would use the API to see if the domain is still in programming.  We saw this where the UI did not actually remove the domain from the ORG.  Also, you can always open a ticket with Support and have them raise the number of domains from the standard 2 to 5.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 08-24-2023 03:08
From: Luqman Firdaus
Subject: The domain already exists

Howdy,

Earlier when we were trying to configure the email domain, we start by removing the old email domain and then add the new email domain. However we are getting error "The domain already exists" although the domain is still not available.

Below are the steps done:

1. Admin > Contact Center > Email
2. Add domain
3. Select Custom and enter domain. 
4. Getting error "The domain already exists".

Can anyone point me to the right direction? Many thanks.

#Unsure/Other

------------------------------
Ahmadluqy
------------------------------