Hi Jose,
That's excellent news - thanks for sharing!
This increase will be extremely helpful for the customers I'm currently working with, especially for more detailed and comprehensive AI Scoring evaluation forms.
Really looking forward to seeing this GA in early Q2.
Thanks again for the update!
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Mateus Nunes
Tech Leader Of CX at Solve4ME
Brazil
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Original Message:
Sent: 01-06-2026 11:49
From: Jose Ruiz
Subject: The number of questions supported by AI scoring
Hello @Heather Henderson,
Yes, we are planning to gradually increase the number of allowed AI Scoring questions per evaluation form.
An increase to the limit to 50 AI Scoring questions per form is slated to GA in early Q2.
Regards,
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Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com
Original Message:
Sent: 12-29-2025 06:51
From: Heather Henderson
Subject: The number of questions supported by AI scoring
I wonder if anyone from Genesys can tell me if there are any plans to increase the maximum number of AI questions supported in an evaluation form from 20? The increase from 15 to 20 is helpful but still not enough to meet our client's requirement for more. I can't see anything on the roadmap or ideas portal to increase further, but it would be good to understand plans.
TIA, Heather
#AIScoring(VirtualSupervisor)
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Heather Henderson
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