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📣📣The Speech & Text Analytics Add-on is here!!

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  • 1.  📣📣The Speech & Text Analytics Add-on is here!!

    Posted 02-24-2025 10:33
    Edited by Tracy Vickers 05-09-2025 11:04
    No replies, thread closed.

    Introducing the Genesys Speech and Text Analytics (STA) Add-On!

    Exciting news for Genesys Cloud CX1 and CX2 customers! You can now access AI-powered Speech and Text Analytics functionalities without a full upgrade to CX3.

    The STA Add-On provides a flexible, cost-effective way to unlock AI-driven transcription, sentiment and empathy analysis, topic detection, and compliance tracking-all natively integrated within Genesys Cloud CX.

    What does this mean for you?

    AI-powered transcription, sentiment analysis, and topic detection-no manual effort required!

    A smarter way to evaluate agent performance and customer sentiment at scale.

    Integrated compliance monitoring with sensitive data masking for secure and reliable insights.

    Why now? Conversational analytics is transforming contact centers, and businesses need smarter, scalable ways to evaluate interactions and optimize customer experiences. With the STA Add-On, you get the power of Speech and Text Analytics in a way that fits your business needs.


    Want to learn more?

    Join the conversation in the Genesys WEM Community and check out our Speech and Text Analytics resources below!

    Resource Center Other Resources


    #Reporting/Analytics

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    Tracy
    Genesys
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