Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  There is a delay when pressing the hold button

    Posted 04-25-2025 00:12
    No replies, thread closed.

    I don't know after which version update the delay started occurring when pressing the keep button. Has anyone else encountered this problem?


    #Telephony
    #Unsure/Other

    ------------------------------
    Gary Kao
    ------------------------------


  • 2.  RE: There is a delay when pressing the hold button
    Best Answer

    Posted 04-25-2025 12:13
    No replies, thread closed.

    Hello Gary,

    I checked internally and I am not seeing any other report of a delay happening when the Hold button is pressed. You may want to gather some console and network logs and open a case with Customer Care if this issue is still persisting. If you do, please share the case number and I can monitor the case internally.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------