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  • 1.  There's a way to create a Data Action to activate an emergency flow by calling an specific number?

    Posted 05-19-2025 07:32

    Hello, I was doing some research in recent days to optimize contingency plans for an specific client. They are requiring different ways to deal with emergencies. Reading some posts, I found a concept telling it's possible to call a flow (from a number) to activate an Emergency Group by Data Action. Is this possible? And in case to be possible, can someone please explain me?


    #DataActions

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    Dámaso Armas
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  • 2.  RE: There's a way to create a Data Action to activate an emergency flow by calling an specific number?
    Best Answer

    Posted 05-19-2025 08:41
    Edited by Dámaso Armas 05-19-2025 08:46

    Hi Damaso,

    You should be able to use a data action with the PUT /api/v2/architect/emergencygroups/{emergencyGroupId}(https://developer.genesys.cloud/devapps/api-explorer#put-api-v2-architect-emergencygroups--emergencyGroupId-) and set the enabled field to true.

    Thanks,
        John



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    John Carnell
    Director, Developer Engagement
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  • 3.  RE: There's a way to create a Data Action to activate an emergency flow by calling an specific number?

    Posted 05-19-2025 08:46

    Really appreciated John!



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    Dámaso Armas
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    Original Message


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