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  • 1.  Third party Payment IVR integration

    Posted 11-18-2022 05:32
    No replies, thread closed.
    Team,

    we have a requirement for payments we need to transfer calls to 3rd party system IVR, once
    Payment is completed call is returned to the same agent.

    How to achieve this ??
    #Implementation
    #Integrations
    #PlatformAdministration

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    Raghavapvds
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  • 2.  RE: Third party Payment IVR integration

    Posted 11-18-2022 09:49
    No replies, thread closed.
    You need to cut out the 3rd-party IVR and use a Secure Flow to take the payment information and use an API to process the payment.


  • 3.  RE: Third party Payment IVR integration

    Posted 11-18-2022 09:54
    No replies, thread closed.
    any option is available to call 3rd party IVR and return to the same agent?

    ------------------------------
    Raghavapvds
    ------------------------------

    Original Message


  • 4.  RE: Third party Payment IVR integration

    Posted 11-18-2022 10:01
    No replies, thread closed.
    Not and remain PCI compliant.  Again, Secure Flow of part of Genesys Cloud and the 3rd-partu charges a lot for those calls.


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