Not and remain PCI compliant. Again, Secure Flow of part of Genesys Cloud and the 3rd-partu charges a lot for those calls.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 11-18-2022 09:53
From: Raghavapvds pvds
Subject: Third party Payment IVR integration
any option is available to call 3rd party IVR and return to the same agent?
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Raghavapvds
Original Message:
Sent: 11-18-2022 09:48
From: Robert Wakefield-Carl
Subject: Third party Payment IVR integration
You need to cut out the 3rd-party IVR and use a Secure Flow to take the payment information and use an API to process the payment.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 11-18-2022 05:32
From: Raghavapvds pvds
Subject: Third party Payment IVR integration
Team,
we have a requirement for payments we need to transfer calls to 3rd party system IVR, once
Payment is completed call is returned to the same agent.
How to achieve this ??
#Implementation
#Integrations
#PlatformAdministration
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Raghavapvds
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