Genesys Cloud - Main

Hey, I'm new hear so let me know if I've posted this in the wrong place, but I'd love to get peoples thoughts on the design/implementation of a tool I created.

I wrote the following blog article about it, and how it allows us to track custom metrics in our Architect flows using the Event Bridge Integration and Participant Attributes.

It only costs ~$40 a month and allows us (in near-realtime) to alert on issues, do anomaly detection and track customer behaviour - all in the same reporting platform we use for the backend services our flows depend on.

Creating a realtime reporting tool for Genesys flows

I read the blog, and It sounds like a very useful tool.

One thing which comes to mind, from experience...how often do attributes get updated?

I ask, because each time a SET Participant Data action is used, it is viewed as an Event on the conversation (obviously why you are able to use it). There is a hard limit of 1000 events allowed on a conversation, at which point the Analytics Service declares it "toxic" and stops collecting Analytics data (so the conversation shows as Ended in the UI, even though it is still running in the background in the Conversation Service and will still route).

As long as you stay under that limit, it should work very well. 

Hey, I'm new hear so let me know if I've posted this in the wrong place, but I'd love to get peoples thoughts on the design/implementation of a tool I created.

I wrote the following blog article about it, and how it allows us to track custom metrics in our Architect flows using the Event Bridge Integration and Participant Attributes.

It only costs ~$40 a month and allows us (in near-realtime) to alert on issues, do anomaly detection and track customer behaviour - all in the same reporting platform we use for the backend services our flows depend on.

Creating a realtime reporting tool for Genesys flows