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  • 1.  Time between two outbound preview calls

    Posted 05-25-2021 08:52
    No replies, thread closed.
    Hi,

    Can we set a time between two outbound preview calls handled by an agent ?
    For example, we have a Preview Campaing running, and the Agent A receive the first call, when he finish this call, we want to stay IDLE for at least 10 seconds before he receive the second call, and so on.
    Is it possible in Genesys Cloud to configure this time ?

    Thank you in advance.
    #Outbound


  • 2.  RE: Time between two outbound preview calls

    Posted 06-01-2021 23:44
    No replies, thread closed.
    I always thought that the ACW feature on the queues for Voice were for inbound and outbound.  Just set the ACW to be a timed box and set to 10 sec.  For more information:  Configure after call work settings - Genesys Cloud Resource Center (mypurecloud.com)

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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