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  • 1.  Time Off Features Poll - don't forget to vote!

    Posted 10-06-2023 06:21
    No replies, thread closed.

    Happy Friday Community Members,

    Don't forget to have your input on our latest poll on the Home Page.

    As a follow on from the Right Smile Webinar covering Time Off last week - we would love to know what feature you are missing in the Time Off Functionality.

    To add more sway to your choice, add comments below as to why you need this feature!!


    #Workforce Engagement Management

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    Tracy
    Genesys
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  • 2.  RE: Time Off Features Poll - don't forget to vote!

    Posted 10-11-2023 12:06
    No replies, thread closed.

    Hi,

    I have a question - A time off request raised by an agent, is approved by a supervisor and time off activity code is added to agents schedule by WFM scheduler. Now, the same supervisor denies the same time off request. What happens to time off exceptions in agent's schedules?



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    Gurunandan Kashyap Jn
    Unisys Corporation
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  • 3.  RE: Time Off Features Poll - don't forget to vote!

    Posted 10-12-2023 07:35
    No replies, thread closed.

    Hi Gurunandan! First, I'd like to ask you what you mean by 'exceptions'. Do you mean that the activity codes that were previously there disappeared? If so, then you are correct. Currently, the system removes the activity codes that were previously there when a time off has been entered and then denied. I'm working on a requirement where we anticipate bringing back the old schedule. Here is an idea in our portal that relates. Please leave your feedback and upvote :) We very much value your input as we work to enhance our software. https://genesyscloud.ideas.aha.io/ideas/WEM-I-700



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    Damaris Scott
    Genesys - Employees
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    Original Message


  • 4.  RE: Time Off Features Poll - don't forget to vote!

    Posted 10-12-2023 07:49
    No replies, thread closed.

    Hi Damaris! Yes, when i said time off exception i meant time off activity code.  Challenge i am facing is that when an approved time off is denied, the time off activity code doesn't disappear from agent schedules.  While i am checking the time off request setup, all inputs relative to this are welcome.  I'll check the idea and action accordingly.



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    Gurunandan Kashyap Jn
    Unisys Corporation
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    Original Message


  • 5.  RE: Time Off Features Poll - don't forget to vote!

    Posted 10-12-2023 07:56
    No replies, thread closed.

    That actually sounds a bit odd. If you deny the request, when you go back into the schedules, there should be a yellow triangle button that appears on the top of the page. This button will present you with a modal to show you all the time off changes that were made. You should be able to accept the changes and the time off activity code should be removed for requests that have been denied. The problem that people normally face is that the schedule does not come back, unfortunately. 



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    Damaris Scott
    Genesys - Employees
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    Original Message


  • 6.  RE: Time Off Features Poll - don't forget to vote!

    Posted 10-30-2023 06:16
    No replies, thread closed.

    Last chance to vote!!!

    Poll closes tomorrow



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    Tracy
    Genesys
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