Workforce Engagement Management

Hello All , 

Is there a way to create new Time-Off Request Statueses in Genesys if we wanted to have a more defined option other than the native onces already in the system? Any of the API's will work. Thanks to whoever helps.

You can add activity codes under the time off activity code category. E.g., default Time Off; Paid Time Off; FMLA; etc. where you can specify, individually, if they are agent selectable or not, count as paid time or not, is planned or unplanned, etc.

The add activity code API is documented along with our other publicly documented APIs; although, if you just have a few, then I would suggest using the application to add/manage.

Hello All , 

Is there a way to create new Time-Off Request Statueses in Genesys if we wanted to have a more defined option other than the native onces already in the system? Any of the API's will work. Thanks to whoever helps.

Is there a way to add additional Request statuses in the Time-Off Requests under Time Off?

You can add activity codes under the time off activity code category. E.g., default Time Off; Paid Time Off; FMLA; etc. where you can specify, individually, if they are agent selectable or not, count as paid time or not, is planned or unplanned, etc.

The add activity code API is documented along with our other publicly documented APIs; although, if you just have a few, then I would suggest using the application to add/manage.

Hello All , 

Is there a way to create new Time-Off Request Statueses in Genesys if we wanted to have a more defined option other than the native onces already in the system? Any of the API's will work. Thanks to whoever helps.

Time off request states are not extensible. How are the current ones (pending, approved, denied, etc.) not sufficient?

Is there a way to add additional Request statuses in the Time-Off Requests under Time Off?

You can add activity codes under the time off activity code category. E.g., default Time Off; Paid Time Off; FMLA; etc. where you can specify, individually, if they are agent selectable or not, count as paid time or not, is planned or unplanned, etc.

The add activity code API is documented along with our other publicly documented APIs; although, if you just have a few, then I would suggest using the application to add/manage.

Hello All , 

Is there a way to create new Time-Off Request Statueses in Genesys if we wanted to have a more defined option other than the native onces already in the system? Any of the API's will work. Thanks to whoever helps.

In our case, not having manual access to the Waitlist status is disappointing. Due to the platforms' ignorance of existing requests, and the current inability to limit which intervals can have more than one person off, we don't use the auto-approval/Time Off Plans for more than a couple groups so almost all PTO requests are reviewed manually. Having the ability for WFM to select "Waitlist" and/or a "Reviewed" status would be extremely useful for both WFM (so we can show it has been seen before) and the front-line staff (so Supervisors and Agents can confirm WFM has seen and reviewed their request).

Time off request states are not extensible. How are the current ones (pending, approved, denied, etc.) not sufficient?

Is there a way to add additional Request statuses in the Time-Off Requests under Time Off?

You can add activity codes under the time off activity code category. E.g., default Time Off; Paid Time Off; FMLA; etc. where you can specify, individually, if they are agent selectable or not, count as paid time or not, is planned or unplanned, etc.

The add activity code API is documented along with our other publicly documented APIs; although, if you just have a few, then I would suggest using the application to add/manage.

Hello All , 

Is there a way to create new Time-Off Request Statueses in Genesys if we wanted to have a more defined option other than the native onces already in the system? Any of the API's will work. Thanks to whoever helps.

The result of a time off request being reviewed is either the time off request is approved or denied. I am not following about the need of some new Reviewed status that is neither approved/denied.

Pending time off requests might have a waitlist position. I am not sure what you mean by 'having manual access to the waitlist status'. Can you explain that and what exactly you would do with such information? Are you wanting something like you decide which time off requests should be waitlisted and their order in the waitlist manually?

Adding @Damaris Scott to see if on the Product Management side.

In our case, not having manual access to the Waitlist status is disappointing. Due to the platforms' ignorance of existing requests, and the current inability to limit which intervals can have more than one person off, we don't use the auto-approval/Time Off Plans for more than a couple groups so almost all PTO requests are reviewed manually. Having the ability for WFM to select "Waitlist" and/or a "Reviewed" status would be extremely useful for both WFM (so we can show it has been seen before) and the front-line staff (so Supervisors and Agents can confirm WFM has seen and reviewed their request).

Time off request states are not extensible. How are the current ones (pending, approved, denied, etc.) not sufficient?

Is there a way to add additional Request statuses in the Time-Off Requests under Time Off?

You can add activity codes under the time off activity code category. E.g., default Time Off; Paid Time Off; FMLA; etc. where you can specify, individually, if they are agent selectable or not, count as paid time or not, is planned or unplanned, etc.

The add activity code API is documented along with our other publicly documented APIs; although, if you just have a few, then I would suggest using the application to add/manage.

Hello All , 

Is there a way to create new Time-Off Request Statueses in Genesys if we wanted to have a more defined option other than the native onces already in the system? Any of the API's will work. Thanks to whoever helps.

The result of a time off request being reviewed is either the time off request is approved or denied. I am not following about the need of some new Reviewed status that is neither approved/denied.

Pending time off requests might have a waitlist position. I am not sure what you mean by 'having manual access to the waitlist status'. Can you explain that and what exactly you would do with such information? Are you wanting something like you decide which time off requests should be waitlisted and their order in the waitlist manually?

Adding @Damaris Scott to see if on the Product Management side.

In our case, not having manual access to the Waitlist status is disappointing. Due to the platforms' ignorance of existing requests, and the current inability to limit which intervals can have more than one person off, we don't use the auto-approval/Time Off Plans for more than a couple groups so almost all PTO requests are reviewed manually. Having the ability for WFM to select "Waitlist" and/or a "Reviewed" status would be extremely useful for both WFM (so we can show it has been seen before) and the front-line staff (so Supervisors and Agents can confirm WFM has seen and reviewed their request).

Time off request states are not extensible. How are the current ones (pending, approved, denied, etc.) not sufficient?

Is there a way to add additional Request statuses in the Time-Off Requests under Time Off?

You can add activity codes under the time off activity code category. E.g., default Time Off; Paid Time Off; FMLA; etc. where you can specify, individually, if they are agent selectable or not, count as paid time or not, is planned or unplanned, etc.

The add activity code API is documented along with our other publicly documented APIs; although, if you just have a few, then I would suggest using the application to add/manage.

Hello All , 

Is there a way to create new Time-Off Request Statueses in Genesys if we wanted to have a more defined option other than the native onces already in the system? Any of the API's will work. Thanks to whoever helps.

I think simply our business is wanting to approve or denied with "reasons" and they figure this would be the best way to add additional Request statues

The result of a time off request being reviewed is either the time off request is approved or denied. I am not following about the need of some new Reviewed status that is neither approved/denied.

Pending time off requests might have a waitlist position. I am not sure what you mean by 'having manual access to the waitlist status'. Can you explain that and what exactly you would do with such information? Are you wanting something like you decide which time off requests should be waitlisted and their order in the waitlist manually?

Adding @Damaris Scott to see if on the Product Management side.

In our case, not having manual access to the Waitlist status is disappointing. Due to the platforms' ignorance of existing requests, and the current inability to limit which intervals can have more than one person off, we don't use the auto-approval/Time Off Plans for more than a couple groups so almost all PTO requests are reviewed manually. Having the ability for WFM to select "Waitlist" and/or a "Reviewed" status would be extremely useful for both WFM (so we can show it has been seen before) and the front-line staff (so Supervisors and Agents can confirm WFM has seen and reviewed their request).

Time off request states are not extensible. How are the current ones (pending, approved, denied, etc.) not sufficient?

Is there a way to add additional Request statuses in the Time-Off Requests under Time Off?

You can add activity codes under the time off activity code category. E.g., default Time Off; Paid Time Off; FMLA; etc. where you can specify, individually, if they are agent selectable or not, count as paid time or not, is planned or unplanned, etc.

The add activity code API is documented along with our other publicly documented APIs; although, if you just have a few, then I would suggest using the application to add/manage.

Hello All , 

Is there a way to create new Time-Off Request Statueses in Genesys if we wanted to have a more defined option other than the native onces already in the system? Any of the API's will work. Thanks to whoever helps.

I like this as an idea; being able to assign these statuses almost like agent statuses.

Denied - No time off slots available
Denied - No PTO hours available
Pending - On waitlist

This would also solve our use-case above.

I think simply our business is wanting to approve or denied with "reasons" and they figure this would be the best way to add additional Request statues

The result of a time off request being reviewed is either the time off request is approved or denied. I am not following about the need of some new Reviewed status that is neither approved/denied.

Pending time off requests might have a waitlist position. I am not sure what you mean by 'having manual access to the waitlist status'. Can you explain that and what exactly you would do with such information? Are you wanting something like you decide which time off requests should be waitlisted and their order in the waitlist manually?

Adding @Damaris Scott to see if on the Product Management side.

In our case, not having manual access to the Waitlist status is disappointing. Due to the platforms' ignorance of existing requests, and the current inability to limit which intervals can have more than one person off, we don't use the auto-approval/Time Off Plans for more than a couple groups so almost all PTO requests are reviewed manually. Having the ability for WFM to select "Waitlist" and/or a "Reviewed" status would be extremely useful for both WFM (so we can show it has been seen before) and the front-line staff (so Supervisors and Agents can confirm WFM has seen and reviewed their request).

Time off request states are not extensible. How are the current ones (pending, approved, denied, etc.) not sufficient?

Is there a way to add additional Request statuses in the Time-Off Requests under Time Off?

You can add activity codes under the time off activity code category. E.g., default Time Off; Paid Time Off; FMLA; etc. where you can specify, individually, if they are agent selectable or not, count as paid time or not, is planned or unplanned, etc.

The add activity code API is documented along with our other publicly documented APIs; although, if you just have a few, then I would suggest using the application to add/manage.

Hello All , 

Is there a way to create new Time-Off Request Statueses in Genesys if we wanted to have a more defined option other than the native onces already in the system? Any of the API's will work. Thanks to whoever helps.

I like this as an idea; being able to assign these statuses almost like agent statuses.

Denied - No time off slots available
Denied - No PTO hours available
Pending - On waitlist

This would also solve our use-case above.

I think simply our business is wanting to approve or denied with "reasons" and they figure this would be the best way to add additional Request statues

The result of a time off request being reviewed is either the time off request is approved or denied. I am not following about the need of some new Reviewed status that is neither approved/denied.

Pending time off requests might have a waitlist position. I am not sure what you mean by 'having manual access to the waitlist status'. Can you explain that and what exactly you would do with such information? Are you wanting something like you decide which time off requests should be waitlisted and their order in the waitlist manually?

Adding @Damaris Scott to see if on the Product Management side.

In our case, not having manual access to the Waitlist status is disappointing. Due to the platforms' ignorance of existing requests, and the current inability to limit which intervals can have more than one person off, we don't use the auto-approval/Time Off Plans for more than a couple groups so almost all PTO requests are reviewed manually. Having the ability for WFM to select "Waitlist" and/or a "Reviewed" status would be extremely useful for both WFM (so we can show it has been seen before) and the front-line staff (so Supervisors and Agents can confirm WFM has seen and reviewed their request).

Time off request states are not extensible. How are the current ones (pending, approved, denied, etc.) not sufficient?

Is there a way to add additional Request statuses in the Time-Off Requests under Time Off?

You can add activity codes under the time off activity code category. E.g., default Time Off; Paid Time Off; FMLA; etc. where you can specify, individually, if they are agent selectable or not, count as paid time or not, is planned or unplanned, etc.

The add activity code API is documented along with our other publicly documented APIs; although, if you just have a few, then I would suggest using the application to add/manage.

Hello All , 

Is there a way to create new Time-Off Request Statueses in Genesys if we wanted to have a more defined option other than the native onces already in the system? Any of the API's will work. Thanks to whoever helps.

I like this as an idea; being able to assign these statuses almost like agent statuses.

Denied - No time off slots available
Denied - No PTO hours available
Pending - On waitlist

This would also solve our use-case above.

I think simply our business is wanting to approve or denied with "reasons" and they figure this would be the best way to add additional Request statues

The result of a time off request being reviewed is either the time off request is approved or denied. I am not following about the need of some new Reviewed status that is neither approved/denied.

Pending time off requests might have a waitlist position. I am not sure what you mean by 'having manual access to the waitlist status'. Can you explain that and what exactly you would do with such information? Are you wanting something like you decide which time off requests should be waitlisted and their order in the waitlist manually?

Adding @Damaris Scott to see if on the Product Management side.

In our case, not having manual access to the Waitlist status is disappointing. Due to the platforms' ignorance of existing requests, and the current inability to limit which intervals can have more than one person off, we don't use the auto-approval/Time Off Plans for more than a couple groups so almost all PTO requests are reviewed manually. Having the ability for WFM to select "Waitlist" and/or a "Reviewed" status would be extremely useful for both WFM (so we can show it has been seen before) and the front-line staff (so Supervisors and Agents can confirm WFM has seen and reviewed their request).

Time off request states are not extensible. How are the current ones (pending, approved, denied, etc.) not sufficient?

Is there a way to add additional Request statuses in the Time-Off Requests under Time Off?

You can add activity codes under the time off activity code category. E.g., default Time Off; Paid Time Off; FMLA; etc. where you can specify, individually, if they are agent selectable or not, count as paid time or not, is planned or unplanned, etc.

The add activity code API is documented along with our other publicly documented APIs; although, if you just have a few, then I would suggest using the application to add/manage.

Hello All , 

Is there a way to create new Time-Off Request Statueses in Genesys if we wanted to have a more defined option other than the native onces already in the system? Any of the API's will work. Thanks to whoever helps.

I like this as an idea; being able to assign these statuses almost like agent statuses.

Denied - No time off slots available
Denied - No PTO hours available
Pending - On waitlist

This would also solve our use-case above.

I think simply our business is wanting to approve or denied with "reasons" and they figure this would be the best way to add additional Request statues

The result of a time off request being reviewed is either the time off request is approved or denied. I am not following about the need of some new Reviewed status that is neither approved/denied.

Pending time off requests might have a waitlist position. I am not sure what you mean by 'having manual access to the waitlist status'. Can you explain that and what exactly you would do with such information? Are you wanting something like you decide which time off requests should be waitlisted and their order in the waitlist manually?

Adding @Damaris Scott to see if on the Product Management side.

In our case, not having manual access to the Waitlist status is disappointing. Due to the platforms' ignorance of existing requests, and the current inability to limit which intervals can have more than one person off, we don't use the auto-approval/Time Off Plans for more than a couple groups so almost all PTO requests are reviewed manually. Having the ability for WFM to select "Waitlist" and/or a "Reviewed" status would be extremely useful for both WFM (so we can show it has been seen before) and the front-line staff (so Supervisors and Agents can confirm WFM has seen and reviewed their request).

Time off request states are not extensible. How are the current ones (pending, approved, denied, etc.) not sufficient?

Is there a way to add additional Request statuses in the Time-Off Requests under Time Off?

You can add activity codes under the time off activity code category. E.g., default Time Off; Paid Time Off; FMLA; etc. where you can specify, individually, if they are agent selectable or not, count as paid time or not, is planned or unplanned, etc.

The add activity code API is documented along with our other publicly documented APIs; although, if you just have a few, then I would suggest using the application to add/manage.

Hello All , 

Is there a way to create new Time-Off Request Statueses in Genesys if we wanted to have a more defined option other than the native onces already in the system? Any of the API's will work. Thanks to whoever helps.

Time off request states are not extensible. How are the current ones (pending, approved, denied, etc.) not sufficient?

------------------------------
Jay Langsford
VP, R&D

Original Message:
Sent: 08-27-2025 08:16
From: Reuben Goodwin
Subject: Time-Off Statuses

Is there a way to add additional Request statuses in the Time-Off Requests under Time Off?

------------------------------
Reuben Goodwin
Sr. Telephony Engineer

Original Message:
Sent: 08-27-2025 07:48
From: Jay Langsford
Subject: Time-Off Statuses

You can add activity codes under the time off activity code category. E.g., default Time Off; Paid Time Off; FMLA; etc. where you can specify, individually, if they are agent selectable or not, count as paid time or not, is planned or unplanned, etc.

The add activity code API is documented along with our other publicly documented APIs; although, if you just have a few, then I would suggest using the application to add/manage.

------------------------------
Jay Langsford
VP, R&D

Original Message:
Sent: 08-26-2025 10:00
From: Reuben Goodwin
Subject: Time-Off Statuses

Hello All , 

Is there a way to create new Time-Off Request Statueses in Genesys if we wanted to have a more defined option other than the native onces already in the system? Any of the API's will work. Thanks to whoever helps.

#TimeOff,AbsenceManagement

------------------------------
Reuben Goodwin
Sr. Telephony Engineer
------------------------------