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  • 1.  Timezone Mapping (No Contact List)

    Posted 07-12-2021 23:45
    No replies, thread closed.
    Hi,

    I've been looking around for a solution to a really basic problem. How do I prevent agents from placing calls outside of acceptable hours without using a contact list?

    I would think that the default contact zone mapping would be able to check a phone number's area code and exchange and compare that against the local timezone without uploading a contact list/ placing a manual dial. A contact list isn't a feasible option for our business due to the size and constant changes to our portfolio.
    #Telephony

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    Haley Sims
    Upgrade
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  • 2.  RE: Timezone Mapping (No Contact List)

    Posted 07-14-2021 12:53
    No replies, thread closed.
    Hi Haley-
    Gryphon has an AppFoundry app that is basically a CTI plug that then runs against DNC and I believe also can apply time of day logic.  Here is a link if you want to check it out:  https://appfoundry.genesys.com/filter/genesyscloud/listing/8f3b620e-e256-47b8-845e-48326de8eceb



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    Jenna Swikard
    Inflow Communications
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    Original Message


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