Hi Vimal, we do not have a way currently to select multiple users as filters in the queue agent view. Are you trying to narrow down the view to get the performance data corresponding to the specific users within a specific queue?
Thanks,
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Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
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Original Message:
Sent: 09-08-2022 12:18
From: Vimal Venugopal
Subject: To choose multiple users in Queue Agent Detail view
Thank you Judith, tried this as well, but it dint work.
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Vimal Venugopal
Accenture Solutions Private Limited
Original Message:
Sent: 09-08-2022 08:38
From: Judith Jimenez
Subject: To choose multiple users in Queue Agent Detail view
You can create a group with all of the agents you want to see, then in the Filter users area, put the group name in and it will pull up anyone in the group. You create the group through the Directory function.
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Judith Jimenez
CURE Auto Insurance
Original Message:
Sent: 09-08-2022 04:49
From: Vimal Venugopal
Subject: To choose multiple users in Queue Agent Detail view
Thank you for your input Robert, but that option is not available when we choose the queue & then choose Agent -
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Vimal Venugopal
Accenture Solutions Private Limited
Original Message:
Sent: 09-07-2022 23:39
From: Robert Wakefield-Carl
Subject: To choose multiple users in Queue Agent Detail view
Two ways. Go to the overview and click the box next to all the agents you want to see then click the Add to Filter button. Other way is to use the Filter search to add users one at a time or even better, create Teams and add a team at a time.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 09-07-2022 01:40
From: Vimal Venugopal
Subject: To choose multiple users in Queue Agent Detail view
In the Queue Agent Detail view under performance, there is an option to filter users, it says "filter user(s)", but how do we choose multiple users
#PlatformAdministration
#Reporting/Analytics
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Vimal Venugopal
Accenture Solutions Private Limited
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