Genesys Cloud - Main

Can someone please paste some screenshots of you how you've got this to work?  I'm collecting an amount from a caller that includes dollars and cents but they're entering it as $$$$cc (ie no decimal on the phone).  So $125.50 becomes 12550.  I have to do two things with that:

1. Convert it to a string variable 125.50 (needed as a string later with a Data Action).
2. Play it back as the actual currency value to them in a collect input prompt to verify the amount

I've tried a bunch of ToDecimal, ToCurrency, MakeCurrency combinations and each function by itself but just cannot get it  to work.  

Thanks in advance!
#Ask Me Anything (AMA)
#Routing(ACD/IVR)
#Unsure/Other

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------

To answer part 2, we use TTS to speak back a decimal variable as Data, followed by the system prompt for dollar:


------------------------------
Sven Schiller
Kognitiv
------------------------------

Original Message:
Sent: 08-16-2020 01:49
From: Vaun McCarthy
Subject: ToCurrency and MakeCurrency

Can someone please paste some screenshots of you how you've got this to work?  I'm collecting an amount from a caller that includes dollars and cents but they're entering it as $$$$cc (ie no decimal on the phone).  So $125.50 becomes 12550.  I have to do two things with that:

1. Convert it to a string variable 125.50 (needed as a string later with a Data Action).
2. Play it back as the actual currency value to them in a collect input prompt to verify the amount

I've tried a bunch of ToDecimal, ToCurrency, MakeCurrency combinations and each function by itself but just cannot get it  to work.

Thanks in advance!
#Ask Me Anything (AMA)
#Routing(ACD/IVR)
#Unsure/Other

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------