jlee | 2017-11-20 17:30:21 UTC | #1
We are looking for a way to allow our call center people to toggle themselves available or not available to make calls in outbound campaigns. One thought we had is a button that when they toggle it it will take them out of the queues that are for outbound dialing. That seems a little hacky though. The idea is we don't want to prompt them to make outbound calls but inbound calls routed to their queues are important enough to interrupt the non call work they are doing.
I know there are "Presence, status, and activity indicators" but I don't see any status that would allow for inbound queue calls but stop the prompt for outbound queue/campaign calls.
Any thoughts on a solid solution?
tim.smith | 2017-11-20 20:05:18 UTC | #2
Unfortunately, adding/removing from queue is the only approach to implement "dialer availability" that's separate from inbound.
system | 2017-12-21 20:05:58 UTC | #3
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