Genesys Cloud - Main

Hi Community

Is there a way to see how many staff were in a given status during a given interval?  For example, if I wanted to see how many staff were at Meal between 1 and 2 pm, is there a view I can run to see that or something through the API?

#Reporting/Analytics

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Nichole Conway
State of Missouri
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Hi Nicole,

You can use Performance > Workspace > Agent Status.

Apply your filter date-time.

You can see All users or Users that you filtered with all time in all states during your filter date/time.

I hope this solves your question.

Att,

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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
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Thanks Breno. I had forgotten you can filter Agent Status by interval.  Thanks again!

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Nichole Conway
State of Missouri
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Original Message:
Sent: 01-05-2024 15:55
From: Breno Canyggia Ferreira Marreco
Subject: Total Staff Status Interval

Hi Nicole,

You can use Performance > Workspace > Agent Status.

Apply your filter date-time.

You can see All users or Users that you filtered with all time in all states during your filter date/time.

I hope this solves your question.

Att,

------------------------------
Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
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